What is the typical job role of a bank officer in a retail bank branch?

A typical retail banker’s job role involves :

  1. Approaching and acquiring new customers, primarily with their current or savings bank accounts
  2. Onboarding new customers, including on digital channels
  3. Assisting customers with all operations pertaining to savings and deposit accounts
  4. Advising customers on various financial services (e.g. mortgages and lines of credit etc.) & cross-selling
  5. Handling customer queries/ complaints
  6. Managing relationships of high value customers

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