1.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
2.
The biggest benefit for the bank from pre-paid cards is
3.
Documenting minutes of customer discussions with an email to the customer is good practise
4.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
5.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
6.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
7.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
8.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
9.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
10.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
11.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
12.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
13.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
14.
Good loan customers can be a great source for good liability accounts
15.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
16.
Which of the following items need to be recorded in CRM?
17.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
18.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
19.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
20.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
21.
An individual can open which of the following types of accounts?
22.
Partnership letter is signed by all partners under the seal of the partnership firm
23.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
24.
NRO account balance cannot be repatriated outside India
25.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
26.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
27.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
28.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
29.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
30.
An active equity trading customer will keep low balances in his SB account
31.
Investing in fixed deposits is better than debt mutual funds from a tax angle
32.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
33.
You must always log out of all active system applications, whenever you move away from your desk area
34.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
35.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
36.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
37.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
38.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
39.
Societies, HUFs & trusts can open SB accounts with banks
41.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
42.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
43.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
44.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
45.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
46.
Banks prefer giving loans and credit cards to ______________
47.
Which of the following will a typical customer trust more?
48.
In general, which of the following type of equity investments carry the lowest risk?
49.
The single biggest share of income from merchant discount rate (MDR) goes to
50.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
51.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
52.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
53.
A homemaker does not need a life insurance cover
54.
Customer's profitability increases with (select all right options)
55.
Consistent customer service is easier to maintain in which of the following channels?
56.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
57.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
58.
In video calls with customers, you must ensure to keep the light source ______
59.
Which of these 2 businesses are more profitable for the bank?
60.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
61.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
62.
Interest on Savings account is calculated on ______ balance basis
63.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
64.
Lower product holding of your bank by a customer generally indicates
65.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
66.
Staff performance appraisal is generally a function of
67.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
68.
Which of the following documents are required for opening the current account of a private limited company?
69.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
70.
Customer's profitability should generally keep improving year-after-year
71.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
72.
The best way to give a mobile banking demo to a customer is by
