1.
What do you understand by a SWIFT Code?
2.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
3.
Lower product holding of your bank by a customer generally indicates
4.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
5.
The best way to give a mobile banking demo to a customer is by
6.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
7.
Students going abroad for higher education can open NRE accounts
8.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
9.
Current accounts are a good source for which all of the following businesses
10.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
11.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
12.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
13.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
14.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
15.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
16.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
17.
Good FD interest rates can be a tool for acquiring more CASA accounts
18.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
19.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
20.
Properly filled and updated CRM helps
21.
Which of the following tools are useful for acquiring new to bank HNI customers?
22.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
23.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
24.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
25.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
26.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
27.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
28.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
29.
The biggest benefit for the bank from pre-paid cards is
30.
Family accounts are the biggest source for acquiring new SB accounts
31.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
32.
Getting references is easier from which of these customer types?
33.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
34.
An individual can open which of the following types of accounts?
35.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
36.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
37.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
38.
Documenting minutes of customer discussions with an email to the customer is good practise
39.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
40.
Banks can give advance or loan against the security of their own shares
41.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
42.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
43.
The single biggest share of income from merchant discount rate (MDR) goes to
44.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
45.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
46.
Customer's profitability increases with (select all right options)
47.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
48.
Good loan customers can be a great source for good liability accounts
49.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
50.
Interest on Savings account is calculated on ______ balance basis
51.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
52.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
53.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
54.
Which of these 2 businesses are more profitable for the bank?
55.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
56.
Staff performance appraisal is generally a function of
57.
NRIs are a big source for which of the following businesses?
58.
An individual's need for life insurance
59.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
60.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
61.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
62.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
63.
Which of the following documents are required for opening the current account of a private limited company?
64.
Societies, HUFs & trusts can open SB accounts with banks
65.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
66.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
67.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
68.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
69.
Customer's profitability should generally keep improving year-after-year
70.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
