1.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
2.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
3.
Good loan customers can be a great source for good liability accounts
4.
Students going abroad for higher education can open NRE accounts
5.
Which of the following factors impact the decision on the sum a customer needs to insure for?
6.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
7.
Customer's profitability should generally keep improving year-after-year
8.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
9.
An individual can open which of the following types of accounts?
10.
The single biggest share of income from merchant discount rate (MDR) goes to
11.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
12.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
14.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
15.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
16.
Interest on Savings account is calculated on ______ balance basis
17.
What do you understand by a SWIFT Code?
18.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
19.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
20.
Unexpected high value transaction in an account is a potential
21.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
22.
Which of these 2 businesses are more profitable for the bank?
23.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
24.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
25.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
26.
Which of the following tools are useful for acquiring new to bank HNI customers?
27.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
28.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
29.
Good FD interest rates can be a tool for acquiring more CASA accounts
30.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
31.
Partnership letter is signed by all partners under the seal of the partnership firm
32.
Banks can give advance or loan against the security of their own shares
33.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
34.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
35.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
36.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
37.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
38.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
39.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
40.
Customer's profitability increases with (select all right options)
41.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
42.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
43.
Documenting minutes of customer discussions with an email to the customer is good practise
44.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
45.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
46.
An active equity trading customer will keep low balances in his SB account
47.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
48.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
49.
Consistent customer service is easier to maintain in which of the following channels?
50.
The best way to give a mobile banking demo to a customer is by
51.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
52.
Good customer service is
53.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
54.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
55.
The biggest benefit for the bank from pre-paid cards is
56.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
57.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
58.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
59.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
60.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
61.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
62.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
63.
You must always log out of all active system applications, whenever you move away from your desk area
64.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
65.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
66.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
67.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
68.
Lower product holding of your bank by a customer generally indicates
69.
NRI customers can help you generate resident leads & vice versa
70.
Staff performance appraisal is generally a function of
71.
Banks prefer giving loans and credit cards to ______________
