1.
Which of the following factors impact the decision on the sum a customer needs to insure for?
2.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
3.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
5.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
6.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
7.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
8.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
9.
Societies, HUFs & trusts can open SB accounts with banks
10.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
11.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
12.
Review of account statement is an essential pre-requisite of good pre-call planning
13.
Banks prefer giving loans and credit cards to ______________
14.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
15.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
16.
The best way to give a mobile banking demo to a customer is by
17.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
18.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
19.
Consistent customer service is easier to maintain in which of the following channels?
20.
Which of these 2 businesses are more profitable for the bank?
21.
Partnership letter is signed by all partners under the seal of the partnership firm
22.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
23.
Good FD interest rates can be a tool for acquiring more CASA accounts
24.
Customer's profitability increases with (select all right options)
25.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
26.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
27.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
28.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
29.
The biggest benefit for the bank from pre-paid cards is
30.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
31.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
32.
Large cap mutual funds give the best investment returns among different types of funds
33.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
34.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
35.
Which of the following types of home loans are provided by banks?
36.
Customer's profitability should generally keep improving year-after-year
37.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
38.
NRO account balance cannot be repatriated outside India
39.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
40.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
41.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
42.
NRIs are a big source for which of the following businesses?
43.
High-end credit cards help you to acquire HNI customer relationships
44.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
45.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
46.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
47.
Documenting minutes of customer discussions with an email to the customer is good practise
48.
In video calls with customers, you must ensure to keep the light source ______
49.
Lower product holding of your bank by a customer generally indicates
50.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
51.
The single biggest share of income from merchant discount rate (MDR) goes to
52.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
53.
Unexpected high value transaction in an account is a potential
54.
Handling customer instructions are not as risky as cheques
55.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
56.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
57.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
58.
Which of the following documents are required for opening the current account of a private limited company?
59.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
60.
A homemaker does not need a life insurance cover
61.
Good loan customers can be a great source for good liability accounts
62.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
63.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
64.
Staff performance appraisal is generally a function of
65.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
66.
Current accounts are a good source for which all of the following businesses
67.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
68.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
69.
CASA accounts are best sold based on ______ (tick only 1 option)
70.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
71.
If a policy is issued basis wrong information provided by the customer, the insurance company will, at the time of claim, reject the same.
