1.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
2.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
3.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
4.
Interest on Savings account is calculated on ______ balance basis
5.
Lower product holding of your bank by a customer generally indicates
6.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
7.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
8.
The best way to give a mobile banking demo to a customer is by
9.
Banks can give advance or loan against the security of their own shares
10.
NRO account balance cannot be repatriated outside India
11.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
12.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
13.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
14.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
15.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
16.
In video calls with customers, you must ensure to keep the light source ______
17.
A homemaker does not need a life insurance cover
18.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
19.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
20.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
21.
What do you understand by a SWIFT Code?
22.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
23.
Which of the following factors impact the decision on the sum a customer needs to insure for?
24.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
25.
Banks prefer giving loans and credit cards to ______________
26.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
27.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
28.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
29.
The probability of customers reading and responding to your mails are higher if
30.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
31.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
32.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
33.
Partnership letter is signed by all partners under the seal of the partnership firm
34.
High-end credit cards help you to acquire HNI customer relationships
35.
Review of account statement is an essential pre-requisite of good pre-call planning
36.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
37.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
38.
Unexpected high value transaction in an account is a potential
39.
Good loan customers can be a great source for good liability accounts
40.
Which of these 2 businesses are more profitable for the bank?
41.
Documenting minutes of customer discussions with an email to the customer is good practise
42.
An active equity trading customer will keep low balances in his SB account
43.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
44.
Customer's profitability should generally keep improving year-after-year
45.
Consistent customer service is easier to maintain in which of the following channels?
46.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
47.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
48.
Staff performance appraisal is generally a function of
49.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
50.
Customer's profitability increases with (select all right options)
51.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
52.
Tax rate on capital gains for direct equities and equity mutual funds are different
53.
Which of the following items need to be recorded in CRM?
54.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
55.
Family accounts are the biggest source for acquiring new SB accounts
56.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
58.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
59.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
60.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
61.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
62.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
63.
Which of the following will a typical customer trust more?
64.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
65.
Getting references is easier from which of these customer types?
66.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
67.
Which of the following tools are useful for acquiring new to bank HNI customers?
68.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
69.
Which of the following types of home loans are provided by banks?
70.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
71.
NRIs are a big source for which of the following businesses?
72.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
73.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
