1.
Students going abroad for higher education can open NRE accounts
2.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
3.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
4.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
5.
Customer's profitability should generally keep improving year-after-year
6.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
7.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
8.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
9.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
10.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
11.
Banks prefer giving loans and credit cards to ______________
12.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
13.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
14.
Customer's profitability increases with (select all right options)
15.
An active equity trading customer will keep low balances in his SB account
16.
If an HNI customer moves to another city, her banking relationship should
17.
Which of these 2 businesses are more profitable for the bank?
18.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
19.
Banks can give advance or loan against the security of their own shares
20.
Good FD interest rates can be a tool for acquiring more CASA accounts
21.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
22.
Getting references is easier from which of these customer types?
23.
An individual can open which of the following types of accounts?
24.
Family accounts are the biggest source for acquiring new SB accounts
25.
NRO account balance cannot be repatriated outside India
26.
Partnership letter is signed by all partners under the seal of the partnership firm
27.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
28.
Investing in fixed deposits is better than debt mutual funds from a tax angle
29.
Lower product holding of your bank by a customer generally indicates
30.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
31.
An individual's need for life insurance
32.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
33.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
34.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
35.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
37.
The best way to give a mobile banking demo to a customer is by
38.
Consistent customer service is easier to maintain in which of the following channels?
39.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
40.
Which of the following tools are useful for acquiring new to bank HNI customers?
41.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
42.
Which of the following types of home loans are provided by banks?
43.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
44.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
45.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
46.
The biggest benefit for the bank from pre-paid cards is
47.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
49.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
50.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
51.
Good loan customers can be a great source for good liability accounts
52.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
53.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
54.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
55.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
56.
Documenting minutes of customer discussions with an email to the customer is good practise
57.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
58.
What do you understand by a SWIFT Code?
59.
Current accounts are a good source for which all of the following businesses
60.
Which of the following items need to be recorded in CRM?
61.
Good customer service is
62.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
63.
Which of the following will a typical customer trust more?
64.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
65.
NRIs are a big source for which of the following businesses?
66.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
67.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
68.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
69.
High-end credit cards help you to acquire HNI customer relationships
70.
Nodal/ Escrow/ RERA accounts are generally
71.
Staff performance appraisal is generally a function of
72.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
73.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
