1.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
2.
Consistent customer service is easier to maintain in which of the following channels?
3.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
4.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
5.
NRI customers can help you generate resident leads & vice versa
6.
Which of the following tools are useful for acquiring new to bank HNI customers?
7.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
9.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
10.
Which of the following items need to be recorded in CRM?
11.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
12.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
13.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
14.
An individual's need for life insurance
15.
Students going abroad for higher education can open NRE accounts
16.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
17.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
18.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
19.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
20.
Current accounts are a good source for which all of the following businesses
21.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
22.
The best way to give a mobile banking demo to a customer is by
23.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
24.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
25.
Banks can give advance or loan against the security of their own shares
26.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
27.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
28.
Good loan customers can be a great source for good liability accounts
29.
Banks prefer giving loans and credit cards to ______________
30.
Which of these 2 businesses are more profitable for the bank?
31.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
32.
Staff performance appraisal is generally a function of
33.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
34.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
35.
Getting references is easier from which of these customer types?
36.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
37.
Customer's profitability increases with (select all right options)
38.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
39.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
40.
The single biggest share of income from merchant discount rate (MDR) goes to
41.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
42.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
43.
Interest on Savings account is calculated on ______ balance basis
44.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
45.
Which of the following types of home loans are provided by banks?
46.
Large cap mutual funds give the best investment returns among different types of funds
47.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
48.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
49.
Good customer service is
50.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
51.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
52.
Which of the following will a typical customer trust more?
53.
The biggest benefit for the bank from pre-paid cards is
54.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
55.
Good FD interest rates can be a tool for acquiring more CASA accounts
56.
An individual can open which of the following types of accounts?
57.
Investing in fixed deposits is better than debt mutual funds from a tax angle
58.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
59.
Customer's profitability should generally keep improving year-after-year
60.
Partnership letter is signed by all partners under the seal of the partnership firm
61.
Which of the following factors impact the decision on the sum a customer needs to insure for?
62.
Sourcing more banking business from customers is a function of
63.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
64.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
65.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
66.
In video calls with customers, you must ensure to keep the light source ______
67.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
68.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
69.
Properly filled and updated CRM helps
70.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
71.
The probability of customers reading and responding to your mails are higher if
72.
Lower product holding of your bank by a customer generally indicates
