1.
Review of account statement is an essential pre-requisite of good pre-call planning
2.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
3.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
4.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
5.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
6.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
7.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
8.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
9.
Consistent customer service is easier to maintain in which of the following channels?
10.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
11.
Good loan customers can be a great source for good liability accounts
12.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
13.
Large cap mutual funds give the best investment returns among different types of funds
14.
Which of the following types of home loans are provided by banks?
15.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
16.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
17.
Getting references is easier from which of these customer types?
18.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
19.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
20.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
21.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
22.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
23.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
24.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
25.
Partnership letter is signed by all partners under the seal of the partnership firm
26.
An individual's need for life insurance
27.
Students going abroad for higher education can open NRE accounts
28.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
29.
Customer's profitability should generally keep improving year-after-year
30.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
31.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
32.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
33.
NRO account balance cannot be repatriated outside India
34.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
35.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
36.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
37.
Documenting minutes of customer discussions with an email to the customer is good practise
38.
CASA accounts are best sold based on ______ (tick only 1 option)
39.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
40.
Banks prefer giving loans and credit cards to ______________
41.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
42.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
43.
Staff performance appraisal is generally a function of
44.
Current accounts are a good source for which all of the following businesses
45.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
46.
In video calls with customers, you must ensure to keep the light source ______
47.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
48.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
49.
NRIs are a big source for which of the following businesses?
50.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
51.
Interest on Savings account is calculated on ______ balance basis
52.
Which of the following items need to be recorded in CRM?
53.
If an HNI customer moves to another city, her banking relationship should
54.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
55.
Societies, HUFs & trusts can open SB accounts with banks
56.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
57.
Lower product holding of your bank by a customer generally indicates
58.
The biggest benefit for the bank from pre-paid cards is
59.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
60.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
61.
Good customer service is
62.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
63.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
64.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
65.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
66.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
67.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
68.
Which of these 2 businesses are more profitable for the bank?
69.
The best way to give a mobile banking demo to a customer is by
70.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
72.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
73.
Customer's profitability increases with (select all right options)
