1.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
2.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
3.
Customer's profitability should generally keep improving year-after-year
4.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
6.
NRIs are a big source for which of the following businesses?
7.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
8.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
9.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
10.
Lower product holding of your bank by a customer generally indicates
11.
Partnership letter is signed by all partners under the seal of the partnership firm
12.
Customer's profitability increases with (select all right options)
13.
Bundling more products improves customer profitability but has no benefit with regard to account balances
14.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
15.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
16.
If someone wishes to start a new bank in India, he/she needs a license from _________
17.
High-end credit cards help you to acquire HNI customer relationships
18.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
19.
Nodal/ Escrow/ RERA accounts are generally
20.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
21.
An NRI customer can deposit all her Indian money once she opens a NRE account
22.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
23.
Which of the following statements best define a Mutual Fund?
24.
Unexpected high value transaction in an account is a potential
25.
Current accounts are a good source for which all of the following businesses
26.
What is the simplest & cheapest life insurance product for customers?
27.
The best way to give a mobile banking demo to a customer is by
28.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
29.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
30.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
31.
Banks prefer giving loans and credit cards to ______________
33.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
34.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
35.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
36.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
37.
Good FD interest rates can be a tool for acquiring more CASA accounts
38.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
40.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
41.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
42.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
43.
Banks can give advance or loan against the security of their own shares
44.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
45.
Bank balance sheets (BS) & P&L are based on
46.
NRI customers can help you generate resident leads & vice versa
47.
Good customer service is
48.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
49.
NRO account balance cannot be repatriated outside India
50.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
51.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
52.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
53.
Which of the following tools are useful for acquiring new to bank HNI customers?
54.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
55.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
56.
Societies, HUFs & trusts can open SB accounts with banks
57.
Handling customer instructions are not as risky as cheques
58.
Which of these 2 businesses are more profitable for the bank?
59.
The single biggest share of income from merchant discount rate (MDR) goes to
60.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
61.
What do you understand by a SWIFT Code?
62.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
63.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
64.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
65.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
66.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
67.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
68.
Which is the largest bank in India in terms of assets book?
69.
Which is the most important digital channel that bank customers prefer?
70.
If an HNI customer moves to another city, her banking relationship should
71.
The guardian of a kid's savings account can submit a request for address change
72.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
73.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
74.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
75.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
