1.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
2.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
3.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
4.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
5.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
6.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
7.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
8.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
9.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
10.
FCNR accounts are best explained as
11.
Branch is the costliest channel for a bank
12.
Interest on Savings account is calculated on ______ balance basis
13.
Good customer service is
14.
Bundling more products improves customer profitability but has no benefit with regard to account balances
15.
Banking career is more similar to which of the options below?
16.
If someone wishes to start a new bank in India, he/she needs a license from _________
17.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
18.
If required, soiled notes can be issued by the bank to the public
19.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
20.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
21.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
22.
Which is the most important digital channel that bank customers prefer?
24.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
25.
Banks prefer giving loans and credit cards to ______________
26.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
27.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
28.
Consistent customer service is easier to maintain in which of the following channels?
29.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
30.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
31.
Which of the following types of home loans are provided by banks?
32.
The benefit(s) of a job rotation policy is/are
33.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
34.
Getting references is easier from which of these customer types?
35.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
36.
The single biggest share of income from merchant discount rate (MDR) goes to
37.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
38.
A Branch Manager should be a little watchful in which of the following situation(s)
39.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
40.
The best way to give a mobile banking demo to a customer is by
41.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
42.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
43.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
44.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
45.
What do you understand by a SWIFT Code?
46.
A homemaker does not need a life insurance cover
47.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
48.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
49.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
50.
Students going abroad for higher education can open NRE accounts
51.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
52.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
54.
Customer's profitability increases with (select all right options)
56.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
57.
Banks can give advance or loan against the security of their own shares
58.
Family accounts are the biggest source for acquiring new SB accounts
59.
Even if you join as a cashier, you need to learn to do sales well, before you can finally get promoted as a Branch Manager - True or false?
60.
Government offers the single largest opportunity for banks to open salary accounts
61.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
62.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
63.
Customer's profitability should generally keep improving year-after-year
64.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
65.
An LLP limits the liability of the partners to their own contribution to the company
66.
The guardian of a kid's savings account can submit a request for address change
67.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
68.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
69.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
70.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
71.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
72.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
73.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
74.
Which of the following businesses require better banking knowledge to handle?
75.
Which of the following statements best define a Mutual Fund?
