1.
Banks can give advance or loan against the security of their own shares
2.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
4.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
5.
The benefit(s) of a job rotation policy is/are
7.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
8.
High-end credit cards help you to acquire HNI customer relationships
9.
Good customer service is
10.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
11.
An individual's need for life insurance
12.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
13.
Branch is the costliest channel for a bank
14.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
15.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
16.
Handling customer instructions are not as risky as cheques
17.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
18.
What is the simplest & cheapest life insurance product for customers?
19.
FCNR accounts are best explained as
20.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
21.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
22.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
23.
Getting references is easier from which of these customer types?
24.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
25.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
26.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
27.
Students going abroad for higher education can open NRE accounts
28.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
29.
Customer's profitability increases with (select all right options)
30.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
31.
Banks prefer giving loans and credit cards to ______________
32.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
33.
A Branch Manager should be a little watchful in which of the following situation(s)
34.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
35.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
36.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
37.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
38.
Which is the most important digital channel that bank customers prefer?
39.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
40.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
41.
Good FD interest rates can be a tool for acquiring more CASA accounts
42.
NRO account balance cannot be repatriated outside India
44.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
45.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
46.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
47.
Which of the following types of customers potentially are a bigger source of general insurance business?
48.
Banking career is more similar to which of the options below?
49.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
50.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
51.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
52.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
53.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
54.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
55.
Even if you join as a cashier, you need to learn to do sales well, before you can finally get promoted as a Branch Manager - True or false?
56.
Societies, HUFs & trusts can open SB accounts with banks
57.
Which of the following customer interactions must get priority attention?
58.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
59.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
60.
Lower product holding of your bank by a customer generally indicates
61.
The best way to give a mobile banking demo to a customer is by
62.
NRI customers can help you generate resident leads & vice versa
63.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
64.
Which of the following types of accounts have more number & more complex types of transactions?
65.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
66.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
67.
Which of the following types of home loans are provided by banks?
68.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
70.
Good loan customers can be a great source for good liability accounts
71.
Which of the roles given below have more vacancies, better income & faster growth in a bank?
72.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
73.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
74.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
75.
Consistent customer service is easier to maintain in which of the following channels?
