1.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
2.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
3.
You must always log out of all active system applications, whenever you move away from your desk area
4.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
5.
Government offers the single largest opportunity for banks to open salary accounts
6.
Good customer service is
8.
Which is the most important digital channel that bank customers prefer?
9.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
10.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
11.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
12.
Surprise checks are done in banks primarily to
13.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
14.
Good loan customers can be a great source for good liability accounts
15.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
16.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
17.
The best way to give a mobile banking demo to a customer is by
18.
Which of the following documents are required for opening the current account of a private limited company?
19.
Select the 5 largest banks in India in terms of market capitalisation from the options below
20.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
21.
Customer's profitability increases with (select all right options)
22.
Partnership letter is signed by all partners under the seal of the partnership firm
23.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
24.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
25.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
26.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
27.
The single biggest share of income from merchant discount rate (MDR) goes to
28.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
29.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
30.
If an HNI customer moves to another city, her banking relationship should
31.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
32.
Customer's profitability should generally keep improving year-after-year
33.
An active equity trading customer will keep low balances in his SB account
34.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
35.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
36.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
37.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
38.
NRIs are a big source for which of the following businesses?
39.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
40.
NRI customers can help you generate resident leads & vice versa
41.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
42.
Good FD interest rates can be a tool for acquiring more CASA accounts
43.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
44.
Consistent customer service is easier to maintain in which of the following channels?
45.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
46.
The guardian of a kid's savings account can submit a request for address change
47.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
48.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
49.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
50.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
51.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
52.
Banks prefer giving loans and credit cards to ______________
54.
Which of the roles given below have more vacancies, better income & faster growth in a bank?
55.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
56.
CASA Ratio is defined as
57.
NRO account balance cannot be repatriated outside India
58.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
59.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
60.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
61.
Interest on Savings account is calculated on ______ balance basis
62.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
63.
Banking career is more similar to which of the options below?
64.
Bank balance sheets (BS) & P&L are based on
65.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
66.
In general, which of the following type of equity investments carry the lowest risk?
67.
Banks can give advance or loan against the security of their own shares
68.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
69.
An NRI customer can deposit all her Indian money once she opens a NRE account
70.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
71.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
72.
Review of account statement is an essential pre-requisite of good pre-call planning
73.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
74.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
75.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
