1.
Even if you join as a cashier, you need to learn to do sales well, before you can finally get promoted as a Branch Manager - True or false?
2.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
3.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
4.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
5.
Shares and securities in demat account can be pledged for availing loan against them
6.
The best way to make a customer start using your digital offerings is to
7.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
8.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
9.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
10.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
11.
Banks use service desks at major corporates for
12.
Which of the following types of home loans are provided by banks?
13.
An LLP limits the liability of the partners to their own contribution to the company
14.
NRO account balance cannot be repatriated outside India
15.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
16.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
17.
Customer's profitability increases with (select all right options)
18.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
19.
Which of the following tools are useful for acquiring new to bank HNI customers?
20.
In video calls with customers, you must ensure to keep the light source ______
21.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
22.
Customer's profitability should generally keep improving year-after-year
23.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
24.
High-end credit cards help you to acquire HNI customer relationships
25.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
26.
Getting references is easier from which of these customer types?
27.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
28.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
29.
Branch is the costliest channel for a bank
30.
Current accounts are a good source for which all of the following businesses
32.
Good customer service is
33.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
34.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
35.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
36.
Which of the following factors impact the decision on the sum a customer needs to insure for?
37.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
38.
The best way to give a mobile banking demo to a customer is by
39.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
40.
You must always log out of all active system applications, whenever you move away from your desk area
41.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
42.
Select the 5 largest banks in India in terms of market capitalisation from the options below
43.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
44.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
46.
Which is the most important digital channel that bank customers prefer?
47.
Banks prefer giving loans and credit cards to ______________
48.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
49.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
50.
NRI customers can help you generate resident leads & vice versa
51.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
52.
Good loan customers can be a great source for good liability accounts
53.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
54.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
55.
Consistent customer service is easier to maintain in which of the following channels?
56.
Banking career is more similar to which of the options below?
57.
The guardian of a kid's savings account can submit a request for address change
58.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
59.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
60.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
61.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
62.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
63.
Which of the following documents are required for opening the current account of a private limited company?
64.
Government offers the single largest opportunity for banks to open salary accounts
65.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
66.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
67.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
68.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
69.
ULIP product offers which of the following benefits to customers?
70.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
71.
Banks can give advance or loan against the security of their own shares
72.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
73.
Societies, HUFs & trusts can open SB accounts with banks
74.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
75.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
