1.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
2.
Which is the most important digital channel that bank customers prefer?
3.
An NRI customer can deposit all her Indian money once she opens a NRE account
4.
Current accounts are a good source for which all of the following businesses
5.
Interest on Savings account is calculated on ______ balance basis
6.
An LLP limits the liability of the partners to their own contribution to the company
7.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
8.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
9.
Banking career is more similar to which of the options below?
10.
Bundling more products improves customer profitability but has no benefit with regard to account balances
11.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
12.
FCNR accounts are best explained as
13.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
14.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
15.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
16.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
17.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
18.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
19.
The best way to give a mobile banking demo to a customer is by
20.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
22.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
23.
NRO account balance cannot be repatriated outside India
24.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
25.
Tax rate on capital gains for direct equities and equity mutual funds are different
26.
Banks can give advance or loan against the security of their own shares
27.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
28.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
29.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
30.
Partnership letter is signed by all partners under the seal of the partnership firm
31.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
32.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
33.
Customer's profitability should generally keep improving year-after-year
34.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
35.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
36.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
37.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
38.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
39.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
40.
Select the 5 largest banks in India in terms of market capitalisation from the options below
41.
The biggest benefit for the bank from pre-paid cards is
42.
Properly filled and updated CRM helps
43.
The guardian of a kid's savings account can submit a request for address change
44.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
45.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
46.
Even if you join as a cashier, you need to learn to do sales well, before you can finally get promoted as a Branch Manager - True or false?
47.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
48.
Which of the following types of accounts have more number & more complex types of transactions?
49.
A Branch Manager should be a little watchful in which of the following situation(s)
50.
Banks prefer giving loans and credit cards to ______________
51.
Lower product holding of your bank by a customer generally indicates
53.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
54.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
55.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
57.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
58.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
59.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
60.
CASA Ratio is defined as
61.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
62.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
63.
The single biggest share of income from merchant discount rate (MDR) goes to
64.
NRI customers can help you generate resident leads & vice versa
65.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
66.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
67.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
68.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
69.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
70.
Good loan customers can be a great source for good liability accounts
71.
If required, soiled notes can be issued by the bank to the public
72.
In video calls with customers, you must ensure to keep the light source ______
73.
Which is the largest bank in India in terms of assets book?
74.
You must always log out of all active system applications, whenever you move away from your desk area
75.
Which of these 2 businesses are more profitable for the bank?
