1.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
2.
Which of these 2 businesses are more profitable for the bank?
3.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
4.
NRI customers can help you generate resident leads & vice versa
5.
Which is the largest bank in India in terms of assets book?
6.
Bundling more products improves customer profitability but has no benefit with regard to account balances
7.
You must always log out of all active system applications, whenever you move away from your desk area
8.
Societies, HUFs & trusts can open SB accounts with banks
9.
Surprise checks are done in banks primarily to
10.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
11.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
12.
Current accounts are a good source for which all of the following businesses
13.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
14.
Good loan customers can be a great source for good liability accounts
15.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
16.
NRIs are a big source for which of the following businesses?
17.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
18.
Good customer service is
19.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
20.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
21.
Select the 5 largest banks in India in terms of market capitalisation from the options below
23.
A homemaker does not need a life insurance cover
24.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
25.
Branch is the costliest channel for a bank
26.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
27.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
28.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
29.
Customer's name, address, photograph & signature verification are essential parts of __________
30.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
31.
An individual can open which of the following types of accounts?
32.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
33.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
34.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
35.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
36.
Which is the most important digital channel that bank customers prefer?
37.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
38.
The best way to make a customer start using your digital offerings is to
39.
Banks can give advance or loan against the security of their own shares
40.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
41.
High-end credit cards help you to acquire HNI customer relationships
43.
Nodal/ Escrow/ RERA accounts are generally
44.
The guardian of a kid's savings account can submit a request for address change
45.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
46.
FCNR accounts are best explained as
47.
Bank balance sheets (BS) & P&L are based on
48.
Banks use service desks at major corporates for
49.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
50.
Family accounts are the biggest source for acquiring new SB accounts
51.
An NRI customer can deposit all her Indian money once she opens a NRE account
52.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
53.
The best way to give a mobile banking demo to a customer is by
54.
Handling customer instructions are not as risky as cheques
55.
Customer's profitability increases with (select all right options)
56.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
57.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
58.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
59.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
60.
Investing in fixed deposits is better than debt mutual funds from a tax angle
61.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
63.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
64.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
65.
Good FD interest rates can be a tool for acquiring more CASA accounts
66.
Which of the following types of home loans are provided by banks?
67.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
68.
ULIP product offers which of the following benefits to customers?
69.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
70.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
71.
Students going abroad for higher education can open NRE accounts
72.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
73.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
74.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
75.
If an HNI customer moves to another city, her banking relationship should
