1.
An NRI customer can deposit all her Indian money once she opens a NRE account
2.
An LLP limits the liability of the partners to their own contribution to the company
3.
Current accounts are a good source for which all of the following businesses
4.
Banking career is more similar to which of the options below?
5.
Customer's profitability increases with (select all right options)
6.
An individual's need for life insurance
7.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
8.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
10.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
11.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
12.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
13.
Good FD interest rates can be a tool for acquiring more CASA accounts
14.
Which of the following businesses require better banking knowledge to handle?
15.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
16.
If required, soiled notes can be issued by the bank to the public
17.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
18.
If someone wishes to start a new bank in India, he/she needs a license from _________
19.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
20.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
21.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
22.
Good loan customers can be a great source for good liability accounts
23.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
24.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
25.
Which of the following statements best define a Mutual Fund?
26.
The best way to give a mobile banking demo to a customer is by
27.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
28.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
29.
Consistent customer service is easier to maintain in which of the following channels?
30.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
31.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
32.
Banks prefer giving loans and credit cards to ______________
33.
Which is the most important digital channel that bank customers prefer?
34.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
35.
NRIs are a big source for which of the following businesses?
36.
Banks can give advance or loan against the security of their own shares
37.
CASA accounts are best sold based on ______ (tick only 1 option)
38.
Select the 5 largest banks in India in terms of market capitalisation from the options below
39.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
40.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
41.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
42.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
43.
Large cap mutual funds give the best investment returns among different types of funds
44.
Banks use service desks at major corporates for
45.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
46.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
47.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
48.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
49.
The benefit(s) of a job rotation policy is/are
50.
Good customer service is
51.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
52.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
53.
Which of the following customer interactions must get priority attention?
54.
The guardian of a kid's savings account can submit a request for address change
55.
Students going abroad for higher education can open NRE accounts
57.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
59.
Branch is the costliest channel for a bank
60.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
61.
KYC and AML guidelines protect the interests of (click all right answers)
62.
If an HNI customer moves to another city, her banking relationship should
63.
Bundling more products improves customer profitability but has no benefit with regard to account balances
64.
You must always log out of all active system applications, whenever you move away from your desk area
65.
Which of these 2 businesses are more profitable for the bank?
66.
Bank balance sheets (BS) & P&L are based on
67.
Interest on Savings account is calculated on ______ balance basis
68.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
69.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
70.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
71.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
72.
Even if you join as a cashier, you need to learn to do sales well, before you can finally get promoted as a Branch Manager - True or false?
73.
The biggest benefit for the bank from pre-paid cards is
74.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
75.
An individual can open which of the following types of accounts?