1.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
2.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
3.
Management by walking around helps a branch head to:
4.
Which of the following options is an ideal way to set targets for individual team members?
5.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
7.
Customer's profitability should generally keep improving year-after-year
8.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
9.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
10.
Which of the following types of home loans are provided by banks?
11.
Which of the following will a typical customer trust more?
12.
Which of the following businesses require better banking knowledge to handle?
13.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
14.
Getting references is easier from which of these customer types?
15.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
16.
If required, soiled notes can be issued by the bank to the public
17.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
18.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
19.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
20.
Banks can give advance or loan against the security of their own shares
21.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
22.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
23.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
24.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
25.
The single biggest share of income from merchant discount rate (MDR) goes to
26.
Bank balance sheets (BS) & P&L are based on
27.
The biggest benefit for the bank from pre-paid cards is
28.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
29.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
30.
The best way to give a mobile banking demo to a customer is by
31.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
32.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
33.
Which of the following types of accounts have more number & more complex types of transactions?
34.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
35.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
36.
Banks prefer giving loans and credit cards to ______________
37.
Handling customer instructions are not as risky as cheques
38.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
39.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
40.
Branch is the costliest channel for a bank
41.
What is the simplest & cheapest life insurance product for customers?
42.
An LLP limits the liability of the partners to their own contribution to the company
43.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
44.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
45.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
46.
Banks use service desks at major corporates for
47.
Identifying key customers of your competitors is an important part of catchment scoping exercise
48.
Which of the following are good options to train/ upskill new employees?
49.
NRI customers can help you generate resident leads & vice versa
50.
FCNR accounts are best explained as
51.
Lower product holding of your bank by a customer generally indicates
52.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
53.
An NRI customer can deposit all her Indian money once she opens a NRE account
54.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
55.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
56.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
57.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
58.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
59.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
60.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
61.
Good customer service is
62.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
63.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
64.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
65.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
66.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
67.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
68.
Knowing market share across different market segments is enough and there is no need to be aware of market share across key products of the bank
69.
NRIs are a big source for which of the following businesses?
70.
Good FD interest rates can be a tool for acquiring more CASA accounts
71.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
72.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
73.
Customer's profitability increases with (select all right options)
74.
If an HNI customer moves to another city, her banking relationship should
