1.
Which of the following are good options to train/ upskill new employees?
2.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
3.
Consistent customer service is easier to maintain in which of the following channels?
4.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
5.
Which of the following items need to be recorded in CRM?
6.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
7.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
8.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
9.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
10.
The probability of customers reading and responding to your mails are higher if
11.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
12.
NRO account balance cannot be repatriated outside India
13.
Current accounts are a good source for which all of the following businesses
14.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
15.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
16.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
17.
Surprise checks are done in banks primarily to
18.
An NRI customer can deposit all her Indian money once she opens a NRE account
19.
An active equity trading customer will keep low balances in his SB account
20.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
21.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
22.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
23.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
24.
What do you understand by a SWIFT Code?
25.
Knowing market share across different market segments is enough and there is no need to be aware of market share across key products of the bank
26.
A homemaker does not need a life insurance cover
27.
The single biggest share of income from merchant discount rate (MDR) goes to
28.
Branch is the costliest channel for a bank
29.
Tax rate on capital gains for direct equities and equity mutual funds are different
30.
An LLP limits the liability of the partners to their own contribution to the company
31.
Banks prefer giving loans and credit cards to ______________
32.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
33.
The best way to give a mobile banking demo to a customer is by
34.
You must always log out of all active system applications, whenever you move away from your desk area
35.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
36.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
37.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
38.
Good loan customers can be a great source for good liability accounts
39.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
40.
Lower product holding of your bank by a customer generally indicates
41.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
42.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
43.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
44.
Bank balance sheets (BS) & P&L are based on
45.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
46.
Customer level reviews are a great alternative to sales output reviews
47.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
48.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
49.
Good FD interest rates can be a tool for acquiring more CASA accounts
50.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
51.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
52.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
53.
Good customer service is
54.
Which of the following documents are required for opening the current account of a private limited company?
55.
Which of the following types of accounts have more number & more complex types of transactions?
56.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
57.
What is the simplest & cheapest life insurance product for customers?
58.
Students going abroad for higher education can open NRE accounts
59.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
60.
KYC and AML guidelines protect the interests of (click all right answers)
61.
CASA accounts are best sold based on ______ (tick only 1 option)
62.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
63.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
64.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
65.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
66.
Partnership letter is signed by all partners under the seal of the partnership firm
67.
Customer's profitability increases with (select all right options)
68.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
69.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
70.
You would want your branch CASA ratio to be ideally better than
71.
NRI customers can help you generate resident leads & vice versa
72.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
73.
The biggest benefit for the bank from pre-paid cards is
74.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
