1.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
2.
Customer level reviews are a great alternative to sales output reviews
3.
An NRI customer can deposit all her Indian money once she opens a NRE account
4.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
5.
What is the simplest & cheapest life insurance product for customers?
6.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
7.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
8.
KYC and AML guidelines protect the interests of (click all right answers)
9.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
10.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
11.
Lower product holding of your bank by a customer generally indicates
12.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
13.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
14.
The single biggest share of income from merchant discount rate (MDR) goes to
15.
Consistent customer service is easier to maintain in which of the following channels?
16.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
17.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
18.
The best way to make a customer start using your digital offerings is to
19.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
20.
Banks can give advance or loan against the security of their own shares
21.
Customer's profitability increases with (select all right options)
22.
Which of the following options is an ideal way to set targets for individual team members?
23.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
24.
Family accounts are the biggest source for acquiring new SB accounts
25.
Bank balance sheets (BS) & P&L are based on
26.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
27.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
28.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
29.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
30.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
31.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
32.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
33.
Large cap mutual funds give the best investment returns among different types of funds
34.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
35.
CASA accounts are best sold based on ______ (tick only 1 option)
36.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
38.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
39.
Government offers the single largest opportunity for banks to open salary accounts
40.
NRO account balance cannot be repatriated outside India
41.
Bundling more products improves customer profitability but has no benefit with regard to account balances
42.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
43.
CASA Ratio is defined as
44.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
45.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
46.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
47.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
48.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
49.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
50.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
51.
The biggest benefit for the bank from pre-paid cards is
52.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
53.
Which of these 2 businesses are more profitable for the bank?
54.
High-end credit cards help you to acquire HNI customer relationships
55.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
56.
Branch is the costliest channel for a bank
57.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
58.
NRIs are a big source for which of the following businesses?
59.
A Branch Manager should be a little watchful in which of the following situation(s)
60.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
61.
Branch Managers are expected to
62.
Good customer service is
63.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
64.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
65.
Which of the following businesses require better banking knowledge to handle?
66.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
67.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
68.
Which of the following will a typical customer trust more?
69.
FCNR accounts are best explained as
70.
Which of the following types of home loans are provided by banks?
71.
The best way to give a mobile banking demo to a customer is by
72.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
73.
Incoming phone calls are __________ outgoing phone calls by branch staff
