1.
NRIs are a big source for which of the following businesses?
2.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
3.
Branch is the costliest channel for a bank
4.
Banks prefer giving loans and credit cards to ______________
5.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
6.
Incoming phone calls are __________ outgoing phone calls by branch staff
7.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
8.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
9.
KYC and AML guidelines protect the interests of (click all right answers)
10.
The best way to give a mobile banking demo to a customer is by
11.
What do you understand by a SWIFT Code?
12.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
13.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
14.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
15.
The biggest benefit for the bank from pre-paid cards is
16.
Properly filled and updated CRM helps
17.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
18.
Consistent customer service is easier to maintain in which of the following channels?
19.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
20.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
21.
A good Branch Manager must know branch-level & employee-level data/MIS better than
22.
CASA Ratio is defined as
23.
High-end credit cards help you to acquire HNI customer relationships
24.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
25.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
26.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
27.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
28.
Which of the following documents are required for opening the current account of a private limited company?
29.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
30.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
31.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
32.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
33.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
34.
Lower product holding of your bank by a customer generally indicates
35.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
36.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
37.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
38.
Which of these 2 businesses are more profitable for the bank?
39.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
40.
Staff performance appraisal is generally a function of
41.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
43.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
44.
You would want your branch CASA ratio to be ideally better than
45.
Customer's profitability increases with (select all right options)
46.
If required, soiled notes can be issued by the bank to the public
47.
The single biggest share of income from merchant discount rate (MDR) goes to
48.
Knowing market share across different market segments is enough and there is no need to be aware of market share across key products of the bank
49.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
50.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
51.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
52.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
54.
Customer's profitability should generally keep improving year-after-year
55.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
56.
An NRI customer can deposit all her Indian money once she opens a NRE account
57.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
58.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
59.
Shares and securities in demat account can be pledged for availing loan against them
60.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
61.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
62.
NRI customers can help you generate resident leads & vice versa
63.
Students going abroad for higher education can open NRE accounts
64.
An individual's need for life insurance
65.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
66.
An individual can open which of the following types of accounts?
67.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
68.
NRO account balance cannot be repatriated outside India
69.
Which of the following items need to be recorded in CRM?
70.
Family accounts are the biggest source for acquiring new SB accounts
71.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
72.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
73.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
74.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
