1.
Investing in fixed deposits is better than debt mutual funds from a tax angle
2.
Which of the following types of accounts have more number & more complex types of transactions?
3.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
4.
You must always log out of all active system applications, whenever you move away from your desk area
5.
An NRI customer can deposit all her Indian money once she opens a NRE account
6.
Government offers the single largest opportunity for banks to open salary accounts
7.
The biggest benefit for the bank from pre-paid cards is
8.
Customer's profitability should generally keep improving year-after-year
9.
The best way to give a mobile banking demo to a customer is by
10.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
11.
Customer's profitability increases with (select all right options)
12.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
13.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
14.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
15.
Good FD interest rates can be a tool for acquiring more CASA accounts
16.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
17.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
18.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
19.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
20.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
21.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
23.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
24.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
25.
Consistent customer service is easier to maintain in which of the following channels?
26.
Branch is the costliest channel for a bank
27.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
28.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
29.
Management By Walking Around is an opportunity for the branch head to show in practice what he/she preaches
30.
Unexpected high value transaction in an account is a potential
31.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
32.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
33.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
34.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
35.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
36.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
37.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
38.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
39.
The single biggest share of income from merchant discount rate (MDR) goes to
40.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
41.
Family accounts are the biggest source for acquiring new SB accounts
42.
Interest on Savings account is calculated on ______ balance basis
43.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
44.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
45.
Banks prefer giving loans and credit cards to ______________
46.
NRIs are a big source for which of the following businesses?
47.
Which of the following will a typical customer trust more?
48.
What do you understand by a SWIFT Code?
49.
Which of these 2 businesses are more profitable for the bank?
50.
Good loan customers can be a great source for good liability accounts
51.
High-end credit cards help you to acquire HNI customer relationships
52.
If you know the best solution/ approach to a business problem, the ideal way forward is to
53.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
54.
Banks can give advance or loan against the security of their own shares
55.
If a policy is issued basis wrong information provided by the customer, the insurance company will, at the time of claim, reject the same.
56.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
57.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
58.
Handling customer instructions are not as risky as cheques
59.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
60.
Staff performance appraisal is generally a function of
61.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
62.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
63.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
64.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
65.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
66.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
67.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
68.
NRO account balance cannot be repatriated outside India
69.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
70.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
71.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
72.
Documenting minutes of customer discussions with an email to the customer is good practise
73.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
74.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
