1.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
2.
Interest on Savings account is calculated on ______ balance basis
3.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
4.
The benefit(s) of a job rotation policy is/are
5.
Which of the following entities compete with your bank-branch for business?
6.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
7.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
8.
__________ number of branch walkins is great for business
9.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
10.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
11.
KYC and AML guidelines protect the interests of (click all right answers)
12.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
13.
The guardian of a kid's savings account can submit a request for address change
14.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
15.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
16.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
17.
Good FD interest rates can be a tool for acquiring more CASA accounts
18.
Which of the following types of home loans are provided by banks?
19.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
20.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
21.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
22.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
23.
Students going abroad for higher education can open NRE accounts
24.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
25.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
26.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
27.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
28.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
29.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
30.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
31.
Banks prefer giving loans and credit cards to ______________
32.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
33.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
34.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
35.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
36.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
38.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
39.
Which of the following will a typical customer trust more?
40.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
41.
The best way to give a mobile banking demo to a customer is by
42.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
43.
An individual can open which of the following types of accounts?
44.
An NRI customer can deposit all her Indian money once she opens a NRE account
45.
Customer's profitability should generally keep improving year-after-year
46.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
47.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
48.
The single biggest share of income from merchant discount rate (MDR) goes to
49.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
50.
Good customer service is
51.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
52.
Unexpected high value transaction in an account is a potential
54.
Consistent customer service is easier to maintain in which of the following channels?
55.
Customer's profitability increases with (select all right options)
56.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
57.
You must always log out of all active system applications, whenever you move away from your desk area
58.
Which of these 2 businesses are more profitable for the bank?
59.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
60.
Current accounts are a good source for which all of the following businesses
61.
FCNR accounts are best explained as
62.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
63.
An LLP limits the liability of the partners to their own contribution to the company
64.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
65.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
66.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
67.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
68.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
69.
What do you understand by a SWIFT Code?
70.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
71.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
72.
NRIs are a big source for which of the following businesses?
73.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
74.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
