1.
Good loan customers can be a great source for good liability accounts
2.
Current accounts are a good source for which all of the following businesses
3.
The best way to give a mobile banking demo to a customer is by
4.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
5.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
6.
The biggest benefit for the bank from pre-paid cards is
7.
Nodal/ Escrow/ RERA accounts are generally
8.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
9.
FCNR accounts are best explained as
10.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
11.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
12.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
13.
CASA accounts are best sold based on ______ (tick only 1 option)
14.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
15.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
16.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
17.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
18.
Customer's profitability increases with (select all right options)
19.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
20.
High-end credit cards help you to acquire HNI customer relationships
21.
Which of the following types of home loans are provided by banks?
22.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
23.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
24.
Shares and securities in demat account can be pledged for availing loan against them
25.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
26.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
27.
Which of the following types of accounts have more number & more complex types of transactions?
28.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
29.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
30.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
31.
Banks prefer giving loans and credit cards to ______________
32.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
33.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
34.
Interest on Savings account is calculated on ______ balance basis
35.
Which of the following customer interactions must get priority attention?
36.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
37.
Students going abroad for higher education can open NRE accounts
38.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
39.
Societies, HUFs & trusts can open SB accounts with banks
40.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
41.
You must always log out of all active system applications, whenever you move away from your desk area
42.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
43.
The single biggest share of income from merchant discount rate (MDR) goes to
44.
Tax rate on capital gains for direct equities and equity mutual funds are different
45.
Getting references is easier from which of these customer types?
46.
Sourcing more banking business from customers is a function of
47.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
48.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
49.
An NRI customer can deposit all her Indian money once she opens a NRE account
50.
Lower product holding of your bank by a customer generally indicates
51.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
52.
Customer's profitability should generally keep improving year-after-year
53.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
54.
Banks use service desks at major corporates for
55.
You would want your branch CASA ratio to be ideally better than
56.
What do you understand by a SWIFT Code?
57.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
58.
Partnership letter is signed by all partners under the seal of the partnership firm
59.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
60.
Good customer service is
61.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
62.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
63.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
64.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
65.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
66.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
67.
Which of the following entities compete with your bank-branch for business?
68.
An active equity trading customer will keep low balances in his SB account
69.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
70.
Which of these 2 businesses are more profitable for the bank?
71.
NRIs are a big source for which of the following businesses?
73.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
