1.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
2.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
3.
The biggest benefit for the bank from pre-paid cards is
4.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
5.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
6.
Banks can give advance or loan against the security of their own shares
7.
It is a good practice to ask your team members to restate their understanding from the branch team meeting, in their own words
8.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
9.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
10.
Lower product holding of your bank by a customer generally indicates
11.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
12.
Which of the following businesses require better banking knowledge to handle?
13.
Good loan customers can be a great source for good liability accounts
14.
Students going abroad for higher education can open NRE accounts
15.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
17.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
18.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
19.
Which of these 2 businesses are more profitable for the bank?
20.
Banks use service desks at major corporates for
21.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
22.
Societies, HUFs & trusts can open SB accounts with banks
23.
Which of the following entities compete with your bank-branch for business?
24.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
25.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
26.
Nodal/ Escrow/ RERA accounts are generally
27.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
28.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
29.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
30.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
31.
Bank balance sheets (BS) & P&L are based on
32.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
33.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
34.
Large cap mutual funds give the best investment returns among different types of funds
35.
The best way to give a mobile banking demo to a customer is by
36.
Your team members are useful source of information about your competitors in your catchment
37.
Incoming phone calls are __________ outgoing phone calls by branch staff
38.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
39.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
40.
Which of the 2 options given below benefits an employee more?
41.
Current accounts are a good source for which all of the following businesses
42.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
43.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
44.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
45.
Good customer service is
46.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
47.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
48.
Which of the following factors impact the decision on the sum a customer needs to insure for?
49.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
50.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
51.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
52.
NRO account balance cannot be repatriated outside India
53.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
54.
An LLP limits the liability of the partners to their own contribution to the company
55.
Identifying key customers of your competitors is an important part of catchment scoping exercise
56.
Consistent customer service is easier to maintain in which of the following channels?
57.
Getting references is easier from which of these customer types?
58.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
59.
NRIs are a big source for which of the following businesses?
60.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
61.
CASA Ratio is defined as
62.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
63.
The single biggest share of income from merchant discount rate (MDR) goes to
64.
Surprise checks are done in banks primarily to
65.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
66.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
67.
Good FD interest rates can be a tool for acquiring more CASA accounts
68.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
69.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
70.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
71.
What do you understand by a SWIFT Code?
72.
A homemaker does not need a life insurance cover
73.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
74.
Banks prefer giving loans and credit cards to ______________
