1.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
2.
Bundling more products improves customer profitability but has no benefit with regard to account balances
3.
An LLP limits the liability of the partners to their own contribution to the company
4.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
5.
The single biggest share of income from merchant discount rate (MDR) goes to
6.
Consistent customer service is easier to maintain in which of the following channels?
7.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
8.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
9.
A homemaker does not need a life insurance cover
10.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
11.
Branch is the costliest channel for a bank
12.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
13.
Customer's profitability should generally keep improving year-after-year
14.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
15.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
16.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
17.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
18.
High-end credit cards help you to acquire HNI customer relationships
19.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
20.
Posters of promotional offers can be
21.
Students going abroad for higher education can open NRE accounts
22.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
23.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
24.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
25.
Lower product holding of your bank by a customer generally indicates
26.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
27.
The best way to give a mobile banking demo to a customer is by
28.
The best way to make a customer start using your digital offerings is to
29.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
30.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
31.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
32.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
33.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
34.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
35.
Nodal/ Escrow/ RERA accounts are generally
36.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
37.
Banks prefer giving loans and credit cards to ______________
38.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
39.
Handling customer instructions are not as risky as cheques
40.
Documenting minutes of customer discussions with an email to the customer is good practise
41.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
42.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
43.
Which of these 2 businesses are more profitable for the bank?
44.
CASA Ratio is defined as
45.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
46.
Unexpected high value transaction in an account is a potential
47.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
48.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
49.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
50.
Banks can give advance or loan against the security of their own shares
51.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
52.
Staff performance appraisal is generally a function of
53.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
54.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
55.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
56.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
57.
Banks use service desks at major corporates for
58.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
59.
What do you understand by a SWIFT Code?
60.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
61.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
62.
If a policy is issued basis wrong information provided by the customer, the insurance company will, at the time of claim, reject the same.
63.
Customer's profitability increases with (select all right options)
64.
If an HNI customer moves to another city, her banking relationship should
65.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
66.
You would want your branch CASA ratio to be ideally better than
67.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
68.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
69.
Good loan customers can be a great source for good liability accounts
70.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
71.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
72.
Good FD interest rates can be a tool for acquiring more CASA accounts
73.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
74.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
