1.
The benefit(s) of a job rotation policy is/are
2.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
3.
What do you understand by a SWIFT Code?
4.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
5.
Current accounts are a good source for which all of the following businesses
6.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
7.
Which of the following items need to be recorded in CRM?
8.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
9.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
10.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
11.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
12.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
13.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
14.
A good Branch Manager must know branch-level & employee-level data/MIS better than
15.
An individual can open which of the following types of accounts?
16.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
17.
Unexpected high value transaction in an account is a potential
18.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
19.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
20.
__________ number of branch walkins is great for business
21.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
22.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
23.
Branch Managers are expected to
24.
Customer level reviews are a great alternative to sales output reviews
25.
If an HNI customer moves to another city, her banking relationship should
26.
A homemaker does not need a life insurance cover
27.
Bank balance sheets (BS) & P&L are based on
29.
Your team members are useful source of information about your competitors in your catchment
30.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
31.
Nodal/ Escrow/ RERA accounts are generally
32.
Which of the following tools are useful for acquiring new to bank HNI customers?
33.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
34.
Incoming phone calls are __________ outgoing phone calls by branch staff
35.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
36.
An active equity trading customer will keep low balances in his SB account
37.
The best way to make a customer start using your digital offerings is to
38.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
39.
Students going abroad for higher education can open NRE accounts
40.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
41.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
42.
Customer's profitability should generally keep improving year-after-year
43.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
44.
Good loan customers can be a great source for good liability accounts
45.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
46.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
47.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
48.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
49.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
50.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
51.
If required, soiled notes can be issued by the bank to the public
52.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
53.
An NRI customer can deposit all her Indian money once she opens a NRE account
54.
Lower product holding of your bank by a customer generally indicates
55.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
56.
NRO account balance cannot be repatriated outside India
57.
Which of the following are good options to train/ upskill new employees?
58.
Interest on Savings account is calculated on ______ balance basis
59.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
60.
NRIs are a big source for which of the following businesses?
61.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
62.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
63.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
64.
The single biggest share of income from merchant discount rate (MDR) goes to
65.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
66.
All marketing activities must be individually tracked for results
67.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
68.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
69.
The best way to give a mobile banking demo to a customer is by
70.
Getting references is easier from which of these customer types?
71.
Surprise checks are done in banks primarily to
72.
Branch is the costliest channel for a bank
73.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
74.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
75.
The biggest benefit for the bank from pre-paid cards is
76.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
77.
Customer's profitability increases with (select all right options)
78.
CASA accounts are best sold based on ______ (tick only 1 option)
79.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
80.
If you know the best solution/ approach to a business problem, the ideal way forward is to
81.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
82.
Good customer service is
83.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
84.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
85.
KYC and AML guidelines protect the interests of (click all right answers)
86.
Which of the 2 options given below benefits an employee more?
87.
Which of the following entities compete with your bank-branch for business?
88.
Banks prefer giving loans and credit cards to ______________
89.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
90.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
91.
Large cap mutual funds give the best investment returns among different types of funds
92.
Societies, HUFs & trusts can open SB accounts with banks
93.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
94.
Consistent customer service is easier to maintain in which of the following channels?
95.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
96.
Banks can give advance or loan against the security of their own shares
97.
Posters of promotional offers can be
98.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
