1.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
2.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
3.
The single biggest share of income from merchant discount rate (MDR) goes to
4.
Government offers the single largest opportunity for banks to open salary accounts
5.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
6.
Review of account statement is an essential pre-requisite of good pre-call planning
7.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
8.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
9.
Good FD interest rates can be a tool for acquiring more CASA accounts
10.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
11.
NRIs are a big source for which of the following businesses?
12.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
13.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
14.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
15.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
16.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
17.
Which of the following options is an ideal way to set targets for individual team members?
18.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
19.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
20.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
21.
Customer's profitability should generally keep improving year-after-year
22.
Your existing customers can be useful source of information about your competitors in your catchment
23.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
24.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
25.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
26.
Getting references is easier from which of these customer types?
27.
Family accounts are the biggest source for acquiring new SB accounts
28.
Which of the following are not very effective methodologies for training branch employees?
29.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
30.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
31.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
32.
Good loan customers can be a great source for good liability accounts
33.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
34.
Consistent customer service is easier to maintain in which of the following channels?
35.
The probability of customers reading and responding to your mails are higher if
36.
All marketing activities must be individually tracked for results
37.
__________ number of branch walkins is great for business
38.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
39.
Which of the 2 options given below benefits an employee more?
40.
Interest on Savings account is calculated on ______ balance basis
41.
It is important to encourage team members to contribute in team meetings, except probably when the purpose of the meeting is
42.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
43.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
44.
You would want your branch CASA ratio to be ideally better than
45.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
46.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
47.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
48.
An NRI customer can deposit all her Indian money once she opens a NRE account
49.
Students going abroad for higher education can open NRE accounts
50.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
51.
An LLP limits the liability of the partners to their own contribution to the company
52.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
53.
Lower product holding of your bank by a customer generally indicates
54.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
55.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
56.
Handling customer instructions are not as risky as cheques
57.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
58.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
59.
Customer's profitability increases with (select all right options)
60.
An active equity trading customer will keep low balances in his SB account
61.
Which of the following customer interactions must get priority attention?
62.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
63.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
64.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
65.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
66.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
67.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
68.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
70.
Which of the following are important factors with respect to display of marketing collaterals in the branch?
71.
An individual can open which of the following types of accounts?
72.
Which of the following types of customers potentially are a bigger source of general insurance business?
73.
Which of the following will a typical customer trust more?
74.
Unexpected high value transaction in an account is a potential
75.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
76.
The biggest benefit for the bank from pre-paid cards is
77.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
78.
NRO account balance cannot be repatriated outside India
79.
Surprise checks are done in banks primarily to
80.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
81.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
82.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
83.
Your team members are useful source of information about your competitors in your catchment
84.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
85.
What do you understand by a SWIFT Code?
86.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
87.
Branch is the costliest channel for a bank
88.
The best way to give a mobile banking demo to a customer is by
89.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
90.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
91.
In general, which of the following type of equity investments carry the lowest risk?
92.
Good customer service is
93.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
94.
Banks can give advance or loan against the security of their own shares
95.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
96.
NRI customers can help you generate resident leads & vice versa
97.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
98.
Partnership letter is signed by all partners under the seal of the partnership firm
99.
Banks prefer giving loans and credit cards to ______________
