1.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
2.
Which of the following options is an ideal way to set targets for individual team members?
3.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
4.
Surprise checks are done in banks primarily to
5.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
6.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
7.
Identifying key customers of your competitors is an important part of catchment scoping exercise
8.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
9.
The best way to give a mobile banking demo to a customer is by
10.
Your existing customers can be useful source of information about your competitors in your catchment
11.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
12.
Good customer service is
13.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
14.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
15.
Which of the following will a typical customer trust more?
16.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
17.
KYC and AML guidelines protect the interests of (click all right answers)
18.
Customer's profitability increases with (select all right options)
19.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
20.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
21.
Branch is the costliest channel for a bank
22.
Customer's profitability should generally keep improving year-after-year
23.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
24.
Large cap mutual funds give the best investment returns among different types of funds
26.
Which of the following entities compete with your bank-branch for business?
27.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
28.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
29.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
30.
The best way to make a customer start using your digital offerings is to
31.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
32.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
33.
An NRI customer can deposit all her Indian money once she opens a NRE account
34.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
35.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
36.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
37.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
38.
__________ number of branch walkins is great for business
39.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
40.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
41.
Good loan customers can be a great source for good liability accounts
42.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
43.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
44.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
45.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
46.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
47.
Lower product holding of your bank by a customer generally indicates
48.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
49.
Incoming phone calls are __________ outgoing phone calls by branch staff
50.
Staff performance appraisal is generally a function of
51.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
52.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
53.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
54.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
55.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
56.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
57.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
58.
Your team members are useful source of information about your competitors in your catchment
59.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
60.
If required, soiled notes can be issued by the bank to the public
61.
It is a good practice to ask your team members to restate their understanding from the branch team meeting, in their own words
62.
The single biggest share of income from merchant discount rate (MDR) goes to
63.
Unexpected high value transaction in an account is a potential
64.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
65.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
66.
The biggest benefit for the bank from pre-paid cards is
67.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
68.
You must always log out of all active system applications, whenever you move away from your desk area
69.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
70.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
71.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
72.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
73.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
74.
Banks can give advance or loan against the security of their own shares
75.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
76.
Government offers the single largest opportunity for banks to open salary accounts
77.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
78.
Good FD interest rates can be a tool for acquiring more CASA accounts
79.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
80.
You would want your branch CASA ratio to be ideally better than
81.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
82.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
83.
Which of the 2 options given below benefits an employee more?
84.
An active equity trading customer will keep low balances in his SB account
85.
Banks prefer giving loans and credit cards to ______________
86.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
87.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
88.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
89.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
90.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
91.
Properly filled and updated CRM helps
92.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
93.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
94.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
95.
NRO account balance cannot be repatriated outside India
96.
Consistent customer service is easier to maintain in which of the following channels?
97.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
98.
In general, which of the following type of equity investments carry the lowest risk?
