1.
Which of the following are important factors with respect to display of marketing collaterals in the branch?
2.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
3.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
4.
Unexpected high value transaction in an account is a potential
5.
Students going abroad for higher education can open NRE accounts
6.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
7.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
8.
Large cap mutual funds give the best investment returns among different types of funds
9.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
10.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
11.
The best way to make a customer start using your digital offerings is to
12.
Your existing customers can be useful source of information about your competitors in your catchment
13.
Branch Managers are expected to
14.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
15.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
16.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
18.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
19.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
20.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
21.
An individual can open which of the following types of accounts?
22.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
23.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
24.
Management by walking around helps a branch head to:
25.
Posters of promotional offers can be
26.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
27.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
28.
Which of the following are not very effective methodologies for training branch employees?
29.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
30.
Consistent customer service is easier to maintain in which of the following channels?
31.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
32.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
33.
The best way to give a mobile banking demo to a customer is by
34.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
35.
Partnership letter is signed by all partners under the seal of the partnership firm
36.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
37.
Handling customer instructions are not as risky as cheques
38.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
39.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
40.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
41.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
42.
Banks can give advance or loan against the security of their own shares
43.
Staff performance appraisal is generally a function of
44.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
45.
What do you understand by a SWIFT Code?
46.
High-end credit cards help you to acquire HNI customer relationships
47.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
48.
Customer's profitability should generally keep improving year-after-year
49.
Lower product holding of your bank by a customer generally indicates
50.
Good loan customers can be a great source for good liability accounts
51.
Which of the following customer interactions must get priority attention?
52.
Banks prefer giving loans and credit cards to ______________
53.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
54.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
55.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
56.
In general, which of the following type of equity investments carry the lowest risk?
57.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
58.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
59.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
60.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
61.
If an HNI customer moves to another city, her banking relationship should
62.
Customer's profitability increases with (select all right options)
63.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
64.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
65.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
66.
Properly filled and updated CRM helps
67.
Societies, HUFs & trusts can open SB accounts with banks
68.
NRI customers can help you generate resident leads & vice versa
69.
NRO account balance cannot be repatriated outside India
70.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
71.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
72.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
73.
You must always log out of all active system applications, whenever you move away from your desk area
74.
The single biggest share of income from merchant discount rate (MDR) goes to
75.
Your team members are useful source of information about your competitors in your catchment
76.
Customer level reviews are a great alternative to sales output reviews
77.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
78.
Good customer service is
79.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
80.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
81.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
82.
Tax rate on capital gains for direct equities and equity mutual funds are different
83.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
84.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
85.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
87.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
88.
A good Branch Manager must know branch-level & employee-level data/MIS better than
89.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
90.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
91.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
92.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
93.
Family accounts are the biggest source for acquiring new SB accounts
94.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
95.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
96.
Branch is the costliest channel for a bank
97.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
98.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
99.
Which of the following tools are useful for acquiring new to bank HNI customers?
