1.
Banks prefer giving loans and credit cards to ______________
2.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
3.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
4.
Customer's profitability increases with (select all right options)
5.
Which of the 2 options given below benefits an employee more?
6.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
7.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
8.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
9.
Which of the following customer interactions must get priority attention?
10.
Nodal/ Escrow/ RERA accounts are generally
11.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
12.
Management by walking around helps a branch head to:
13.
Which of the following are important factors with respect to display of marketing collaterals in the branch?
14.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
15.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
17.
Interest on Savings account is calculated on ______ balance basis
18.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
19.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
20.
High-end credit cards help you to acquire HNI customer relationships
21.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
22.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
23.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
24.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
25.
The biggest benefit for the bank from pre-paid cards is
26.
An NRI customer can deposit all her Indian money once she opens a NRE account
27.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
28.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
29.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
30.
Posters of promotional offers can be
31.
You would want your branch CASA ratio to be ideally better than
32.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
33.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
34.
KYC and AML guidelines protect the interests of (click all right answers)
35.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
36.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
37.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
38.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
39.
Bank balance sheets (BS) & P&L are based on
40.
Surprise checks are done in banks primarily to
41.
Branch is the costliest channel for a bank
42.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
43.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
44.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
45.
Consistent customer service is easier to maintain in which of the following channels?
46.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
47.
Good customer service is
48.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
49.
The single biggest share of income from merchant discount rate (MDR) goes to
50.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
51.
Bundling more products improves customer profitability but has no benefit with regard to account balances
52.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
53.
The benefit(s) of a job rotation policy is/are
54.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
55.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
56.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
57.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
58.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
59.
What do you understand by a SWIFT Code?
60.
Banks can give advance or loan against the security of their own shares
61.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
62.
A homemaker does not need a life insurance cover
63.
Banks use service desks at major corporates for
64.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
65.
A Branch Manager should be a little watchful in which of the following situation(s)
66.
Which of the following tools are useful for acquiring new to bank HNI customers?
67.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
68.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
69.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
70.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
71.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
72.
The best way to make a customer start using your digital offerings is to
73.
Lower product holding of your bank by a customer generally indicates
74.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
75.
Which of the following are not very effective methodologies for training branch employees?
76.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
77.
Which of the following are good options to train/ upskill new employees?
78.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
79.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
80.
It is a good practice to ask your team members to restate their understanding from the branch team meeting, in their own words
81.
Which of the following options is an ideal way to set targets for individual team members?
82.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
83.
The best way to give a mobile banking demo to a customer is by
84.
Customer level reviews are a great alternative to sales output reviews
85.
Students going abroad for higher education can open NRE accounts
86.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
87.
NRIs are a big source for which of the following businesses?
88.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
89.
Current accounts are a good source for which all of the following businesses
90.
Investing in fixed deposits is better than debt mutual funds from a tax angle
91.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
92.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
93.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
94.
__________ number of branch walkins is great for business
95.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
97.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
98.
Review of account statement is an essential pre-requisite of good pre-call planning
99.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
