1.
An NRI customer can deposit all her Indian money once she opens a NRE account
2.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
3.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
4.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
5.
Banks use service desks at major corporates for
6.
Posters of promotional offers can be
7.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
8.
Which of the following items need to be recorded in CRM?
9.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
10.
Which of the following are good options to train/ upskill new employees?
11.
__________ number of branch walkins is great for business
12.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
13.
Which of the following tools are useful for acquiring new to bank HNI customers?
14.
An LLP limits the liability of the partners to their own contribution to the company
15.
If a policy is issued basis wrong information provided by the customer, the insurance company will, at the time of claim, reject the same.
16.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
17.
If required, soiled notes can be issued by the bank to the public
18.
The probability of customers reading and responding to your mails are higher if
19.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
20.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
21.
Tax rate on capital gains for direct equities and equity mutual funds are different
22.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
23.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
24.
The benefit(s) of a job rotation policy is/are
25.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
27.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
28.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
29.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
30.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
31.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
32.
Which of the 2 options given below benefits an employee more?
33.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
35.
Documenting minutes of customer discussions with an email to the customer is good practise
36.
The best way to give a mobile banking demo to a customer is by
37.
The biggest benefit for the bank from pre-paid cards is
38.
Banks can give advance or loan against the security of their own shares
39.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
40.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
41.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
42.
Consistent customer service is easier to maintain in which of the following channels?
43.
Which of the following options is an ideal way to set targets for individual team members?
44.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
45.
It is a good practice to ask your team members to restate their understanding from the branch team meeting, in their own words
46.
Which of the following customer interactions must get priority attention?
47.
Customer's profitability should generally keep improving year-after-year
48.
NRO account balance cannot be repatriated outside India
49.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
50.
All marketing activities must be individually tracked for results
51.
A Branch Manager should be a little watchful in which of the following situation(s)
52.
Which of the following types of customers potentially are a bigger source of general insurance business?
53.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
54.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
55.
Getting references is easier from which of these customer types?
56.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
57.
Good FD interest rates can be a tool for acquiring more CASA accounts
58.
What do you understand by a SWIFT Code?
59.
Unexpected high value transaction in an account is a potential
60.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
61.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
62.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
63.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
64.
NRIs are a big source for which of the following businesses?
65.
The single biggest share of income from merchant discount rate (MDR) goes to
66.
Bank balance sheets (BS) & P&L are based on
67.
The best way to make a customer start using your digital offerings is to
68.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
69.
Branch is the costliest channel for a bank
70.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
71.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
72.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
73.
An individual can open which of the following types of accounts?
74.
In general, which of the following type of equity investments carry the lowest risk?
75.
It is important to encourage team members to contribute in team meetings, except probably when the purpose of the meeting is
76.
Staff performance appraisal is generally a function of
77.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
78.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
79.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
80.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
81.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
82.
Banks prefer giving loans and credit cards to ______________
83.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
84.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
85.
Lower product holding of your bank by a customer generally indicates
86.
Management By Walking Around is an opportunity for the branch head to show in practice what he/she preaches
87.
Good customer service is
88.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
89.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
90.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
91.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
92.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
93.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
94.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
95.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
96.
You must always log out of all active system applications, whenever you move away from your desk area
97.
Handling customer instructions are not as risky as cheques
98.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
99.
Customer level reviews are a great alternative to sales output reviews
