1.
NRIs are a big source for which of the following businesses?
2.
All marketing activities must be individually tracked for results
3.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
4.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
5.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
6.
Banks can give advance or loan against the security of their own shares
7.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
8.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
9.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
10.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
11.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
12.
Students going abroad for higher education can open NRE accounts
13.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
14.
Customer's profitability increases with (select all right options)
15.
Family accounts are the biggest source for acquiring new SB accounts
16.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
17.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
18.
If required, soiled notes can be issued by the bank to the public
19.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
20.
A good Branch Manager must know branch-level & employee-level data/MIS better than
21.
Bank balance sheets (BS) & P&L are based on
22.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
23.
Banks prefer giving loans and credit cards to ______________
24.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
25.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
26.
If an HNI customer moves to another city, her banking relationship should
27.
Which of the 2 options given below benefits an employee more?
28.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
29.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
30.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
31.
The best way to give a mobile banking demo to a customer is by
32.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
33.
__________ number of branch walkins is great for business
34.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
35.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
36.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
37.
Banks use service desks at major corporates for
38.
An NRI customer can deposit all her Indian money once she opens a NRE account
39.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
40.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
41.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
42.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
43.
Lower product holding of your bank by a customer generally indicates
44.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
45.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
46.
Which of the following options is an ideal way to set targets for individual team members?
47.
Good FD interest rates can be a tool for acquiring more CASA accounts
48.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
49.
Which of the following entities compete with your bank-branch for business?
50.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
51.
Government offers the single largest opportunity for banks to open salary accounts
52.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
53.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
54.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
55.
Your existing customers can be useful source of information about your competitors in your catchment
56.
In video calls with customers, you must ensure to keep the light source ______
57.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
58.
Branch is the costliest channel for a bank
59.
Good loan customers can be a great source for good liability accounts
60.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
61.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
62.
KYC and AML guidelines protect the interests of (click all right answers)
63.
You would want your branch CASA ratio to be ideally better than
64.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
65.
Which of the following documents are required for opening the current account of a private limited company?
66.
Nodal/ Escrow/ RERA accounts are generally
67.
Bundling more products improves customer profitability but has no benefit with regard to account balances
68.
NRO account balance cannot be repatriated outside India
69.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
70.
The single biggest share of income from merchant discount rate (MDR) goes to
71.
Branch Managers are expected to
72.
Handling customer instructions are not as risky as cheques
73.
You must always log out of all active system applications, whenever you move away from your desk area
74.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
75.
An individual's need for life insurance
76.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
77.
Which of the following customer interactions must get priority attention?
78.
Customer level reviews are a great alternative to sales output reviews
79.
What do you understand by a SWIFT Code?
80.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
81.
Consistent customer service is easier to maintain in which of the following channels?
82.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
83.
Your team members are useful source of information about your competitors in your catchment
84.
High-end credit cards help you to acquire HNI customer relationships
85.
Partnership letter is signed by all partners under the seal of the partnership firm
86.
The benefit(s) of a job rotation policy is/are
87.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
88.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
89.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
90.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
91.
Surprise checks are done in banks primarily to
92.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
93.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
94.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
95.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
96.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
97.
An LLP limits the liability of the partners to their own contribution to the company
98.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
99.
Good customer service is
