Banking as an operational process is all about handling money. Safe handling of every single penny is important for both the customer and the bank. Our endeavour over this session will be to discuss the more important operational control elements.
Many businesses manage their daily banking business through their accountants or bearers. Many of these bearers are regular visitors to branches. This course looks at this segment of walking-in customers and how you and the banks can benefit from them.
Retail banking deals in a complex array of products and services. Selling them requires reasonable level of expertise. However there are couple of hacks that have undoubted potential to make this easier.
The pandemic has narrowed the scope for face-to-face customer interactions. In this micro-learning course, we will understand how to interact efficiently with customers without meeting face-to-face.