1.
CASA accounts are best sold based on ______ (tick only 1 option)
2.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
3.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
4.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
5.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
6.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
7.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
8.
Large cap mutual funds give the best investment returns among different types of funds
9.
Getting references is easier from which of these customer types?
10.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
11.
Sourcing more banking business from customers is a function of
12.
Properly filled and updated CRM helps
13.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
14.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
15.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
16.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
17.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
18.
Current accounts are a good source for which all of the following businesses
19.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
20.
Customer's profitability increases with (select all right options)
21.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
22.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
23.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
24.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
25.
Which of these 2 businesses are more profitable for the bank?
26.
If a policy is issued basis wrong information provided by the customer, the insurance company will, at the time of claim, reject the same.
27.
Staff performance appraisal is generally a function of
28.
Lower product holding of your bank by a customer generally indicates
29.
Societies, HUFs & trusts can open SB accounts with banks
30.
NRIs are a big source for which of the following businesses?
31.
In video calls with customers, you must ensure to keep the light source ______
32.
Which of the following types of customers potentially are a bigger source of general insurance business?
33.
Banks can give advance or loan against the security of their own shares
34.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
35.
Bundling more products improves customer profitability but has no benefit with regard to account balances
36.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
37.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
38.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
39.
Customer's profitability should generally keep improving year-after-year
40.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
41.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
42.
You must always log out of all active system applications, whenever you move away from your desk area
43.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
44.
The biggest benefit for the bank from pre-paid cards is
45.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
46.
Consistent customer service is easier to maintain in which of the following channels?
47.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
48.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
49.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
50.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
51.
The single biggest share of income from merchant discount rate (MDR) goes to
52.
Partnership letter is signed by all partners under the seal of the partnership firm
53.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
54.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
55.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
56.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
57.
Good loan customers can be a great source for good liability accounts
58.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
59.
Good customer service is
61.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
62.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
63.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
64.
Good FD interest rates can be a tool for acquiring more CASA accounts
65.
Banks prefer giving loans and credit cards to ______________
66.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
67.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
69.
Tax rate on capital gains for direct equities and equity mutual funds are different
70.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
71.
The best way to give a mobile banking demo to a customer is by
72.
Handling customer instructions are not as risky as cheques
