1.
The single biggest share of income from merchant discount rate (MDR) goes to
2.
Partnership letter is signed by all partners under the seal of the partnership firm
3.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
4.
Customer's profitability should generally keep improving year-after-year
5.
Banks can give advance or loan against the security of their own shares
6.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
7.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
8.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
9.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
10.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
11.
The best way to give a mobile banking demo to a customer is by
12.
NRIs are a big source for which of the following businesses?
13.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
14.
Nodal/ Escrow/ RERA accounts are generally
15.
CASA accounts are best sold based on ______ (tick only 1 option)
16.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
17.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
18.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
19.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
20.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
21.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
22.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
23.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
24.
Which of the following tools are useful for acquiring new to bank HNI customers?
25.
Which of these 2 businesses are more profitable for the bank?
26.
Which of the following documents are required for opening the current account of a private limited company?
27.
Consistent customer service is easier to maintain in which of the following channels?
28.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
29.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
30.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
31.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
32.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
33.
Good customer service is
34.
Large cap mutual funds give the best investment returns among different types of funds
35.
High-end credit cards help you to acquire HNI customer relationships
36.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
37.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
38.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
39.
Which of the following factors impact the decision on the sum a customer needs to insure for?
40.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
41.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
42.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
43.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
44.
The best way to make a customer start using your digital offerings is to
45.
An individual's need for life insurance
46.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
47.
Interest on Savings account is calculated on ______ balance basis
48.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
49.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
50.
Family accounts are the biggest source for acquiring new SB accounts
51.
Good loan customers can be a great source for good liability accounts
52.
Customer's profitability increases with (select all right options)
53.
Lower product holding of your bank by a customer generally indicates
54.
Sourcing more banking business from customers is a function of
55.
Staff performance appraisal is generally a function of
56.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
57.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
58.
Banks prefer giving loans and credit cards to ______________
59.
KYC and AML guidelines protect the interests of (click all right answers)
60.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
61.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
62.
Handling customer instructions are not as risky as cheques
63.
Which of the following will a typical customer trust more?
64.
Good FD interest rates can be a tool for acquiring more CASA accounts
65.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
66.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
67.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
68.
The probability of customers reading and responding to your mails are higher if
69.
Getting references is easier from which of these customer types?
70.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
71.
What do you understand by a SWIFT Code?