1.
An active equity trading customer will keep low balances in his SB account
2.
Which of the following businesses require better banking knowledge to handle?
3.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
4.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
5.
Which is the most important digital channel that bank customers prefer?
6.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
8.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
9.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
10.
Customer's profitability should generally keep improving year-after-year
11.
Banks use service desks at major corporates for
12.
Documenting minutes of customer discussions with an email to the customer is good practise
13.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
14.
CASA accounts are best sold based on ______ (tick only 1 option)
15.
Which is the largest bank in India in terms of assets book?
16.
The benefit(s) of a job rotation policy is/are
17.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
18.
You must always log out of all active system applications, whenever you move away from your desk area
19.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
20.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
21.
Banks can give advance or loan against the security of their own shares
22.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
23.
Surprise checks are done in banks primarily to
24.
What do you understand by a SWIFT Code?
25.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
26.
Government offers the single largest opportunity for banks to open salary accounts
27.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
29.
Which of the following types of home loans are provided by banks?
30.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
31.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
32.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
33.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
34.
Banks prefer giving loans and credit cards to ______________
35.
The best way to give a mobile banking demo to a customer is by
36.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
37.
The biggest benefit for the bank from pre-paid cards is
38.
Customer's profitability increases with (select all right options)
39.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
40.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
41.
CASA Ratio is defined as
43.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
44.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
45.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
46.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
47.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
48.
Which of the following types of customers potentially are a bigger source of general insurance business?
49.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
50.
Partnership letter is signed by all partners under the seal of the partnership firm
51.
The guardian of a kid's savings account can submit a request for address change
52.
Good loan customers can be a great source for good liability accounts
53.
An NRI customer can deposit all her Indian money once she opens a NRE account
54.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
56.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
57.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
58.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
60.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
61.
An individual's need for life insurance
62.
Students going abroad for higher education can open NRE accounts
63.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
64.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
65.
Good customer service is
66.
Good FD interest rates can be a tool for acquiring more CASA accounts
67.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
68.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
69.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
70.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
71.
Consistent customer service is easier to maintain in which of the following channels?
72.
NRI customers can help you generate resident leads & vice versa
73.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
74.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
75.
Bank balance sheets (BS) & P&L are based on
