1.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
2.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
3.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
4.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
5.
Select the 5 largest banks in India in terms of market capitalisation from the options below
6.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
7.
Shares and securities in demat account can be pledged for availing loan against them
8.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
9.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
11.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
12.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
13.
In video calls with customers, you must ensure to keep the light source ______
14.
The single biggest share of income from merchant discount rate (MDR) goes to
16.
Customer's profitability should generally keep improving year-after-year
17.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
18.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
19.
Banks prefer giving loans and credit cards to ______________
20.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
21.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
22.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
23.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
25.
Consistent customer service is easier to maintain in which of the following channels?
26.
Societies, HUFs & trusts can open SB accounts with banks
27.
Customer's name, address, photograph & signature verification are essential parts of __________
28.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
29.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
30.
FCNR accounts are best explained as
31.
What do you understand by a SWIFT Code?
32.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
33.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
34.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
35.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
36.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
37.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
38.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
39.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
40.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
41.
NRIs are a big source for which of the following businesses?
42.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
43.
Which of the following businesses require better banking knowledge to handle?
44.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
45.
Students going abroad for higher education can open NRE accounts
46.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
47.
An NRI customer can deposit all her Indian money once she opens a NRE account
48.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
49.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
50.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
51.
Which of the following types of accounts have more number & more complex types of transactions?
52.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
53.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
54.
Customer's profitability increases with (select all right options)
55.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
56.
Banking career is more similar to which of the options below?
57.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
58.
Which of the following types of home loans are provided by banks?
59.
Which is the most important digital channel that bank customers prefer?
60.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
61.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
62.
Good FD interest rates can be a tool for acquiring more CASA accounts
63.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
65.
KYC and AML guidelines protect the interests of (click all right answers)
66.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
67.
The guardian of a kid's savings account can submit a request for address change
68.
Bundling more products improves customer profitability but has no benefit with regard to account balances
69.
The biggest benefit for the bank from pre-paid cards is
70.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
71.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
73.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
74.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
75.
The best way to give a mobile banking demo to a customer is by