1.
Family accounts are the biggest source for acquiring new SB accounts
2.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
3.
Government offers the single largest opportunity for banks to open salary accounts
4.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
5.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
6.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
7.
The guardian of a kid's savings account can submit a request for address change
8.
Bank balance sheets (BS) & P&L are based on
9.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
10.
Banks prefer giving loans and credit cards to ______________
11.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
12.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
13.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
14.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
15.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
16.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
17.
Banks can give advance or loan against the security of their own shares
18.
Customer's profitability increases with (select all right options)
19.
The single biggest share of income from merchant discount rate (MDR) goes to
20.
Good FD interest rates can be a tool for acquiring more CASA accounts
21.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
22.
Which is the most important digital channel that bank customers prefer?
23.
Good customer service is
24.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
25.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
26.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
27.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
28.
Tax rate on capital gains for direct equities and equity mutual funds are different
29.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
30.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
31.
Select the 5 largest banks in India in terms of market capitalisation from the options below
32.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
33.
An NRI customer can deposit all her Indian money once she opens a NRE account
34.
Students going abroad for higher education can open NRE accounts
35.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
36.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
37.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
38.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
39.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
40.
Customer's profitability should generally keep improving year-after-year
41.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
42.
Banking career is more similar to which of the options below?
44.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
45.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
46.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
47.
Which is the largest bank in India in terms of assets book?
48.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
49.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
50.
If an HNI customer moves to another city, her banking relationship should
51.
Consistent customer service is easier to maintain in which of the following channels?
52.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
53.
Lower product holding of your bank by a customer generally indicates
54.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
55.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
56.
Interest on Savings account is calculated on ______ balance basis
57.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
58.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
59.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
60.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
61.
The best way to give a mobile banking demo to a customer is by
63.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
64.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
65.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
66.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
67.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
68.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
69.
You must always log out of all active system applications, whenever you move away from your desk area
70.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
71.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
72.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
73.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
74.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
75.
Getting references is easier from which of these customer types?
