1.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
2.
Which of the following documents are required for opening the current account of a private limited company?
3.
An NRI customer can deposit all her Indian money once she opens a NRE account
4.
Which of the following customer interactions must get priority attention?
5.
What do you understand by a SWIFT Code?
6.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
7.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
9.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
10.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
11.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
12.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
13.
Which of the following factors impact the decision on the sum a customer needs to insure for?
14.
High-end credit cards help you to acquire HNI customer relationships
15.
The probability of customers reading and responding to your mails are higher if
16.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
17.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
18.
Good customer service is
19.
The best way to give a mobile banking demo to a customer is by
20.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
21.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
22.
NRO account balance cannot be repatriated outside India
23.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
24.
Government offers the single largest opportunity for banks to open salary accounts
25.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
26.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
27.
Which of the following are not very effective methodologies for training branch employees?
28.
Getting references is easier from which of these customer types?
29.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
30.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
31.
Branch Managers are expected to
32.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
33.
Societies, HUFs & trusts can open SB accounts with banks
34.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
35.
If required, soiled notes can be issued by the bank to the public
36.
Consistent customer service is easier to maintain in which of the following channels?
37.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
38.
The biggest benefit for the bank from pre-paid cards is
39.
Customer's profitability should generally keep improving year-after-year
40.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
41.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
42.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
43.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
44.
Bank balance sheets (BS) & P&L are based on
45.
Your team members are useful source of information about your competitors in your catchment
46.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
47.
Banks can give advance or loan against the security of their own shares
48.
An individual can open which of the following types of accounts?
49.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
50.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
51.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
52.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
53.
Staff performance appraisal is generally a function of
54.
Interest on Savings account is calculated on ______ balance basis
55.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
56.
Which of these 2 businesses are more profitable for the bank?
57.
An LLP limits the liability of the partners to their own contribution to the company
58.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
59.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
60.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
61.
Relationship banking benefits are the primary tool used to convince customers to shift most of her banking needs from multiple banks to your bank
62.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
63.
Branch is the costliest channel for a bank
64.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
65.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
66.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
67.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
68.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
69.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
70.
Good FD interest rates can be a tool for acquiring more CASA accounts
71.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
72.
Banks prefer giving loans and credit cards to ______________
73.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
74.
Customer's profitability increases with (select all right options)