1.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
2.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
3.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
4.
Family accounts are the biggest source for acquiring new SB accounts
5.
NRIs are a big source for which of the following businesses?
6.
Getting references is easier from which of these customer types?
7.
A Branch Manager should be a little watchful in which of the following situation(s)
8.
Banks use service desks at major corporates for
9.
Properly filled and updated CRM helps
10.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
11.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
12.
Nodal/ Escrow/ RERA accounts are generally
13.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
14.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
15.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
16.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
17.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
18.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
19.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
20.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
21.
Customer's profitability increases with (select all right options)
22.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
23.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
24.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
25.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
26.
Interest on Savings account is calculated on ______ balance basis
27.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
28.
KYC and AML guidelines protect the interests of (click all right answers)
29.
The biggest benefit for the bank from pre-paid cards is
30.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
31.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
32.
You must always log out of all active system applications, whenever you move away from your desk area
33.
Which of the following are not very effective methodologies for training branch employees?
34.
CASA accounts are best sold based on ______ (tick only 1 option)
35.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
36.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
37.
Which of these 2 businesses are more profitable for the bank?
38.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
39.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
40.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
41.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
42.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
43.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
44.
Customer level reviews are a great alternative to sales output reviews
45.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
46.
Which of the following items need to be recorded in CRM?
47.
The best way to make a customer start using your digital offerings is to
48.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
49.
Unexpected high value transaction in an account is a potential
50.
High-end credit cards help you to acquire HNI customer relationships
51.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
52.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
53.
Banks prefer giving loans and credit cards to ______________
54.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
55.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
56.
NRO account balance cannot be repatriated outside India
57.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
58.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
59.
Bundling more products improves customer profitability but has no benefit with regard to account balances
60.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
61.
Branch Managers are expected to
62.
The best way to give a mobile banking demo to a customer is by
63.
Branch is the costliest channel for a bank
64.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
65.
A homemaker does not need a life insurance cover
66.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
67.
Handling customer instructions are not as risky as cheques
68.
An LLP limits the liability of the partners to their own contribution to the company
69.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
70.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
71.
What is the simplest & cheapest life insurance product for customers?
72.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
73.
Students going abroad for higher education can open NRE accounts
