1.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
2.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
3.
A good Branch Manager must know branch-level & employee-level data/MIS better than
4.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
5.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
6.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
7.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
8.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
9.
The probability of customers reading and responding to your mails are higher if
10.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
11.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
12.
Bundling more products improves customer profitability but has no benefit with regard to account balances
13.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
14.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
15.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
16.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
17.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
18.
The biggest benefit for the bank from pre-paid cards is
19.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
20.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
21.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
22.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
23.
Documenting minutes of customer discussions with an email to the customer is good practise
24.
Societies, HUFs & trusts can open SB accounts with banks
25.
Bank balance sheets (BS) & P&L are based on
26.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
27.
Banks can give advance or loan against the security of their own shares
28.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
29.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
30.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
31.
The best way to give a mobile banking demo to a customer is by
32.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
33.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
34.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
35.
Getting references is easier from which of these customer types?
36.
Partnership letter is signed by all partners under the seal of the partnership firm
37.
Branch Managers are expected to
38.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
39.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
40.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
41.
Customer's profitability increases with (select all right options)
42.
Good loan customers can be a great source for good liability accounts
43.
An LLP limits the liability of the partners to their own contribution to the company
44.
An NRI customer can deposit all her Indian money once she opens a NRE account
45.
If an HNI customer moves to another city, her banking relationship should
46.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
47.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
48.
KYC and AML guidelines protect the interests of (click all right answers)
49.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
50.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
51.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
52.
Banks prefer giving loans and credit cards to ______________
53.
Branch is the costliest channel for a bank
54.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
55.
Which of the following factors impact the decision on the sum a customer needs to insure for?
56.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
57.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
58.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
59.
NRO account balance cannot be repatriated outside India
60.
The single biggest share of income from merchant discount rate (MDR) goes to
61.
Banks use service desks at major corporates for
62.
Recording/ noting any of your bank/ system passwords, even in your personal diary is a risky act
63.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
64.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
65.
Any gain arising from the sale of equity shares or mutual funds is called Capital Gain
66.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
67.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
68.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
69.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
70.
Incoming phone calls are __________ outgoing phone calls by branch staff
71.
Posters of promotional offers can be
72.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
73.
Which of the following entities compete with your bank-branch for business?
74.
NRIs are a big source for which of the following businesses?
75.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
76.
Good customer service is
77.
Nodal/ Escrow/ RERA accounts are generally
78.
Students going abroad for higher education can open NRE accounts
79.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
80.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
81.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
82.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
83.
Your existing customers can be useful source of information about your competitors in your catchment
84.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
85.
In general, which of the following type of equity investments carry the lowest risk?
86.
Management By Walking Around is an opportunity for the branch head to show in practice what he/she preaches
87.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
88.
Handling customer instructions are not as risky as cheques
89.
Lower product holding of your bank by a customer generally indicates
90.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
91.
Review of account statement is an essential pre-requisite of good pre-call planning
92.
If required, soiled notes can be issued by the bank to the public
93.
Unexpected high value transaction in an account is a potential
94.
Which of the following options is an ideal way to set targets for individual team members?
95.
Sourcing more banking business from customers is a function of
96.
A Branch Manager should be a little watchful in which of the following situation(s)
97.
Which of the following tools are useful for acquiring new to bank HNI customers?
98.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
99.
Consistent customer service is easier to maintain in which of the following channels?
