1.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
2.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
3.
The best way to make a customer start using your digital offerings is to
4.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
5.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
6.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
7.
Which of the following will a typical customer trust more?
8.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
9.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
10.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
11.
Documenting minutes of customer discussions with an email to the customer is good practise
12.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
13.
An LLP limits the liability of the partners to their own contribution to the company
14.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
15.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
16.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
17.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
18.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
19.
Management By Walking Around is an opportunity for the branch head to show in practice what he/she preaches
20.
Which of the following are not very effective methodologies for training branch employees?
21.
Which of the following entities compete with your bank-branch for business?
22.
You must always log out of all active system applications, whenever you move away from your desk area
23.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
24.
__________ number of branch walkins is great for business
25.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
26.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
27.
Identifying key customers of your competitors is an important part of catchment scoping exercise
28.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
29.
Students going abroad for higher education can open NRE accounts
30.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
31.
In video calls with customers, you must ensure to keep the light source ______
32.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
33.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
34.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
35.
Lower product holding of your bank by a customer generally indicates
36.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
37.
A Branch Manager should be a little watchful in which of the following situation(s)
38.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
39.
Which of the following are good options to train/ upskill new employees?
40.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
41.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
42.
The best way to give a mobile banking demo to a customer is by
43.
If required, soiled notes can be issued by the bank to the public
44.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
45.
Which of the following tools are useful for acquiring new to bank HNI customers?
46.
Tax rate on capital gains for direct equities and equity mutual funds are different
47.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
48.
Branch Managers are expected to
49.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
50.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
51.
Bank balance sheets (BS) & P&L are based on
52.
Which of the following customer interactions must get priority attention?
53.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
54.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
55.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
56.
An NRI customer can deposit all her Indian money once she opens a NRE account
57.
Posters of promotional offers can be
58.
High-end credit cards help you to acquire HNI customer relationships
59.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
60.
Partnership letter is signed by all partners under the seal of the partnership firm
61.
Unexpected high value transaction in an account is a potential
62.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
63.
Banks prefer giving loans and credit cards to ______________
64.
Government offers the single largest opportunity for banks to open salary accounts
65.
NRIs are a big source for which of the following businesses?
66.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
67.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
68.
KYC and AML guidelines protect the interests of (click all right answers)
69.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
70.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
71.
Staff performance appraisal is generally a function of
72.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
73.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
74.
Customer's profitability should generally keep improving year-after-year
75.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
76.
Family accounts are the biggest source for acquiring new SB accounts
77.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
78.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
79.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
80.
Bundling more products improves customer profitability but has no benefit with regard to account balances
81.
A bearer visits the branch for cash withdrawal for a somewhat large amount. You decide to call the customer to double check the transaction. You get the customer's mobile number from the bearer & call him up to confirm. Is this the right approach?
82.
Which of the 2 options given below benefits an employee more?
83.
Branch is the costliest channel for a bank
84.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
85.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
86.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
87.
Incoming phone calls are __________ outgoing phone calls by branch staff
88.
If you know the best solution/ approach to a business problem, the ideal way forward is to
89.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
90.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
91.
Customer's profitability increases with (select all right options)
92.
Nodal/ Escrow/ RERA accounts are generally
93.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
94.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
95.
Banks can give advance or loan against the security of their own shares
96.
Interest on Savings account is calculated on ______ balance basis
97.
Good customer service is
98.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
99.
Handling customer instructions are not as risky as cheques
