1.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
2.
An individual can open which of the following types of accounts?
3.
An NRI customer can deposit all her Indian money once she opens a NRE account
4.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
5.
ELSS has the benefit of a shorter lock in period unlike a tax saver FD and PPF
7.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
8.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
9.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
10.
Posters of promotional offers can be
11.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
12.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
13.
What do you understand by a SWIFT Code?
14.
Which of the following will a typical customer trust more?
15.
An individual's need for life insurance
16.
Good FD interest rates can be a tool for acquiring more CASA accounts
17.
Incoming phone calls are __________ outgoing phone calls by branch staff
18.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
19.
Handling customer instructions are not as risky as cheques
20.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
21.
Current accounts are a good source for which all of the following businesses
22.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
23.
In general, which of the following type of equity investments carry the lowest risk?
24.
KYC and AML guidelines protect the interests of (click all right answers)
25.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
26.
NRO account balance cannot be repatriated outside India
27.
Societies, HUFs & trusts can open SB accounts with banks
28.
Getting references is easier from which of these customer types?
29.
Sourcing more banking business from customers is a function of
30.
The best way to give a mobile banking demo to a customer is by
31.
Which of the following factors impact the decision on the sum a customer needs to insure for?
32.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
33.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
34.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
35.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
36.
You would want your branch CASA ratio to be ideally better than
37.
Which of the following options is an ideal way to set targets for individual team members?
38.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
39.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
40.
Branch is the costliest channel for a bank
41.
All marketing activities must be individually tracked for results
42.
Students going abroad for higher education can open NRE accounts
43.
NRI customers can help you generate resident leads & vice versa
44.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
45.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
46.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
47.
Customer's profitability should generally keep improving year-after-year
48.
Banks can give advance or loan against the security of their own shares
49.
The best way to make a customer start using your digital offerings is to
50.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
51.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
52.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
53.
Which of the following customer interactions must get priority attention?
54.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
55.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
56.
Customer level reviews are a great alternative to sales output reviews
57.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
58.
Customer's profitability increases with (select all right options)
59.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
60.
Surprise checks are done in banks primarily to
61.
An active equity trading customer will keep low balances in his SB account
62.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
63.
Which of the following documents are required for opening the current account of a private limited company?
64.
Unexpected high value transaction in an account is a potential
65.
Your existing customers can be useful source of information about your competitors in your catchment
66.
Consistent customer service is easier to maintain in which of the following channels?
67.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
68.
NRIs are a big source for which of the following businesses?
69.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
70.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
71.
Staff performance appraisal is generally a function of
72.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
73.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
74.
A good Branch Manager must know branch-level & employee-level data/MIS better than
75.
Bank balance sheets (BS) & P&L are based on
76.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
77.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
78.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
79.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
80.
If you know the best solution/ approach to a business problem, the ideal way forward is to
81.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
82.
If required, soiled notes can be issued by the bank to the public
83.
Which of the following entities compete with your bank-branch for business?
84.
The biggest benefit for the bank from pre-paid cards is
85.
Bank branches can refuse to provide facility for exchange of notes and coins to non-customers
86.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
87.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
88.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
89.
Lower product holding of your bank by a customer generally indicates
90.
Which of the following alternatives will help you the most to get regular appointments from all your customers?
91.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
92.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
93.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
94.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
95.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
96.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
97.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
98.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
99.
Banks prefer giving loans and credit cards to ______________