1.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
2.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
3.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
4.
Branch Managers are expected to
5.
If the bank is suspicious about any transaction, bank is entitled to seek documentary evidence for the same from the customer
6.
Knowing market share across different market segments is enough and there is no need to be aware of market share across key products of the bank
7.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
8.
Current accounts are a good source for which all of the following businesses
9.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
10.
Handling customer instructions are not as risky as cheques
11.
Surprise checks are done in banks primarily to
12.
KYC and AML guidelines protect the interests of (click all right answers)
13.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
14.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
15.
Bank balance sheets (BS) & P&L are based on
16.
You would want your branch CASA ratio to be ideally better than
17.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
18.
With respect to morning huddle, pick the inappropriate option(s) from those listed below
19.
The probability of customers reading and responding to your mails are higher if
20.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
21.
Bundling more products improves customer profitability but has no benefit with regard to account balances
22.
What do you understand by a SWIFT Code?
23.
Which of the following items need to be recorded in CRM?
24.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
26.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
27.
Which of the following will a typical customer trust more?
28.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
29.
The best way to make a customer start using your digital offerings is to
30.
Customer's profitability should generally keep improving year-after-year
31.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
32.
Branch is the costliest channel for a bank
33.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
34.
Which of the following customer interactions must get priority attention?
35.
It is your responsibility as a Branch Manager to help an under-performing employee come up the curve
36.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
37.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
38.
A Branch Manager must schedule regular meetings with his/her counterparts from other departments to
39.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
40.
Unexpected high value transaction in an account is a potential
41.
Interest on Savings account is calculated on ______ balance basis
42.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
43.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
44.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
45.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
46.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
47.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
48.
Large cap mutual funds give the best investment returns among different types of funds
49.
Societies, HUFs & trusts can open SB accounts with banks
50.
Bank-wise deposits, advances and number of bank branches in your center are best sourced
51.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
52.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
53.
The benefit(s) of a job rotation policy is/are
54.
Which of the following tools are useful for acquiring new to bank HNI customers?
55.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
56.
NRIs are a big source for which of the following businesses?
57.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
58.
High-end credit cards help you to acquire HNI customer relationships
59.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
60.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
61.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
62.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
63.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
64.
Which of the following are not very effective methodologies for training branch employees?
65.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
66.
The best way to give a mobile banking demo to a customer is by
67.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
68.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
69.
Consistent customer service is easier to maintain in which of the following channels?
70.
Customer's profitability increases with (select all right options)
71.
A homemaker does not need a life insurance cover
72.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
73.
Good FD interest rates can be a tool for acquiring more CASA accounts
74.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
75.
Which of the following are good options to train/ upskill new employees?
76.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
77.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
78.
An individual can open which of the following types of accounts?
79.
Students going abroad for higher education can open NRE accounts
80.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
81.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
82.
In video calls with customers, you must ensure to keep the light source ______
83.
Your team members are useful source of information about your competitors in your catchment
84.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
85.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
86.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
87.
Staff performance appraisal is generally a function of
88.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
89.
Which of the following types of customers potentially are a bigger source of general insurance business?
90.
The biggest benefit for the bank from pre-paid cards is
91.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
92.
Which of the 2 options given below benefits an employee more?
93.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
94.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
95.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
96.
Good loan customers can be a great source for good liability accounts
97.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
98.
If the bank is not satisfied with the genuineness of the transaction, bank should report the transaction in the suspicious transaction reporting to Financial Intelligence Unit (FIU) of the Government of India
99.
Banks can give advance or loan against the security of their own shares
