1.
Banks prefer giving loans and credit cards to ______________
2.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
3.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
4.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
5.
Review of account statement is an essential pre-requisite of good pre-call planning
6.
If an HNI customer moves to another city, her banking relationship should
7.
Bundling more products improves customer profitability but has no benefit with regard to account balances
8.
Societies, HUFs & trusts can open SB accounts with banks
9.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
10.
Unexpected high value transaction in an account is a potential
11.
Lower product holding of your bank by a customer generally indicates
12.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
13.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
14.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
15.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
16.
Good FD interest rates can be a tool for acquiring more CASA accounts
17.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
18.
Nodal/ Escrow/ RERA accounts are generally
19.
Staff performance appraisal is generally a function of
20.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
21.
Which mutual fund to invest in will primarily be based on which fund has lower NAV & hence easier to grow fast
22.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
23.
High-end credit cards help you to acquire HNI customer relationships
24.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
25.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
26.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
27.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
28.
Customer's profitability increases with (select all right options)
29.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
30.
A homemaker does not need a life insurance cover
31.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
32.
Banks can give advance or loan against the security of their own shares
33.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
34.
What do you understand by a SWIFT Code?
35.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
36.
Customer's profitability should generally keep improving year-after-year
37.
Good customer service is
38.
Which of the following tools are useful for acquiring new to bank HNI customers?
39.
The guardian of a kid's savings account can submit a request for address change
40.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
41.
Consistent customer service is easier to maintain in which of the following channels?
42.
Handling customer instructions are not as risky as cheques
43.
Tax rate on capital gains for direct equities and equity mutual funds are different
44.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
45.
Documenting minutes of customer discussions with an email to the customer is good practise
46.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
47.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
48.
The single biggest share of income from merchant discount rate (MDR) goes to
49.
If a customer of yours is not even giving you the first appointment to meet him, what are the options for you?
50.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
51.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
52.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
53.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
54.
Current accounts are a good source for which all of the following businesses
55.
Which of the following documents are required for opening the current account of a private limited company?
56.
Interest on Savings account is calculated on ______ balance basis
57.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
58.
The best way to give a mobile banking demo to a customer is by
59.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
60.
An active equity trading customer will keep low balances in his SB account
61.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
62.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
63.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
64.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
65.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
66.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
67.
Which of these 2 businesses are more profitable for the bank?
69.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
70.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
71.
NRIs are a big source for which of the following businesses?
72.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
