1.
Customer's profitability should generally keep improving year-after-year
2.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
3.
Customer's profitability increases with (select all right options)
4.
Sourcing more banking business from customers is a function of
5.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
6.
Partnership letter is signed by all partners under the seal of the partnership firm
7.
Consistent customer service is easier to maintain in which of the following channels?
8.
An individual can open which of the following types of accounts?
9.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
10.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
11.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
12.
The single biggest share of income from merchant discount rate (MDR) goes to
13.
Staff performance appraisal is generally a function of
14.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
15.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
16.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
17.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
18.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
19.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
20.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
21.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
22.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
23.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
24.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
25.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
26.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
27.
Which of these 2 businesses are more profitable for the bank?
28.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
29.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
30.
Good loan customers can be a great source for good liability accounts
31.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
32.
What do you understand by a SWIFT Code?
33.
Review of account statement is an essential pre-requisite of good pre-call planning
34.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
35.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
36.
In general, which of the following type of equity investments carry the lowest risk?
37.
Interest on Savings account is calculated on ______ balance basis
38.
Nodal/ Escrow/ RERA accounts are generally
39.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
40.
Banks prefer giving loans and credit cards to ______________
41.
NRO account balance cannot be repatriated outside India
42.
High-end credit cards help you to acquire HNI customer relationships
43.
Documenting minutes of customer discussions with an email to the customer is good practise
44.
Lower product holding of your bank by a customer generally indicates
45.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
46.
Which of these types of phone-calls between you and the customers must be recorded in CRM?
47.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
48.
Family accounts are the biggest source for acquiring new SB accounts
49.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
50.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
51.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
52.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
53.
The best way to give a mobile banking demo to a customer is by
54.
Current accounts are a good source for which all of the following businesses
55.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
56.
The probability of customers reading and responding to your mails are higher if
57.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
58.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
59.
Banks can give advance or loan against the security of their own shares
60.
Good customer service is
61.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
62.
Which of the following factors impact the decision on the sum a customer needs to insure for?
63.
NRIs are a big source for which of the following businesses?
64.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
65.
Societies, HUFs & trusts can open SB accounts with banks
66.
Which of the following documents are required for opening the current account of a private limited company?
67.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
68.
The biggest benefit for the bank from pre-paid cards is
69.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
70.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
71.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
