1.
A tax saver FD helps an investor get tax deduction under Sec 80C of Indian Income Tax Act and has a lock in period of _______ years
2.
Good loan customers can be a great source for good liability accounts
3.
NRIs are a big source for which of the following businesses?
5.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
6.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
7.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
8.
Banks use service desks at major corporates for
9.
If required, soiled notes can be issued by the bank to the public
10.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
11.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
12.
A homemaker does not need a life insurance cover
13.
Some customers need a separate bank account in their same name for some genuine requirements. We should not open the 2nd account in the same bank and must advise him to open the additional account in another bank.
14.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
15.
In each EMI instalment, 50% of the repayment goes towards interest and the rest 50% towards principal repayment
16.
The biggest benefit for the bank from pre-paid cards is
17.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
18.
You must always log out of all active system applications, whenever you move away from your desk area
19.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
20.
Banking career is more similar to which of the options below?
21.
Which of the following types of accounts have more number & more complex types of transactions?
22.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
23.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
24.
Large cap mutual funds give the best investment returns among different types of funds
25.
Properly filled and updated CRM helps
26.
Select the 5 largest banks in India in terms of market capitalisation from the options below
27.
Nodal/ Escrow/ RERA accounts are generally
28.
Which is the most important digital channel that bank customers prefer?
29.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
30.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
31.
Interest on Savings account is calculated on ______ balance basis
32.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
33.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
34.
Societies, HUFs & trusts can open SB accounts with banks
35.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
36.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
37.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
38.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
39.
Family accounts are the biggest source for acquiring new SB accounts
40.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
41.
CASA Ratio is defined as
44.
Good customer service is
45.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
46.
Review of the last audit report of the branch is the most important first step in terms of understanding operational controls in your area of operation
47.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
48.
Banks can give advance or loan against the security of their own shares
49.
What do you understand by a SWIFT Code?
50.
An NRI customer can deposit all her Indian money once she opens a NRE account
51.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
52.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
53.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
54.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
55.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
56.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
57.
Bank balance sheets (BS) & P&L are based on
59.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
61.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
62.
Customer's profitability should generally keep improving year-after-year
63.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
64.
Students going abroad for higher education can open NRE accounts
65.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
66.
A Branch Manager should be a little watchful in which of the following situation(s)
68.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
69.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
70.
The best way to give a mobile banking demo to a customer is by
71.
Consistent customer service is easier to maintain in which of the following channels?
72.
Which of these 2 businesses are more profitable for the bank?
73.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
74.
Banks prefer giving loans and credit cards to ______________
75.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
