1.
A product like PPF or Locker or Sovereign Gold Bond may also help you acquire the customer's CASA relationship
2.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
3.
The probability of customers reading and responding to your mails are higher if
4.
An NRI customer can deposit all her Indian money once she opens a NRE account
5.
One advantage of pension plans over other retirement savings option, is that the regular annuities from pension plans are tax-free
6.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
7.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
8.
The biggest benefit for the bank from pre-paid cards is
9.
Customer's name, address, photograph & signature verification are essential parts of __________
10.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
11.
If a savings bank customer who predominantly used her debit card for shopping, shifts to credit card, balances in that account will most likely go up
12.
Nodal/ Escrow/ RERA accounts are generally
13.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
14.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
15.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
16.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
17.
Banking career is more similar to which of the options below?
18.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
20.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
21.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
22.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
23.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
24.
Banks prefer giving loans and credit cards to ______________
25.
FCNR accounts are best explained as
26.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
27.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
28.
Surprise checks are done in banks primarily to
29.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
30.
The best way to give a mobile banking demo to a customer is by
31.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
32.
NRI customers can help you generate resident leads & vice versa
33.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
34.
Current accounts are a good source for which all of the following businesses
35.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
36.
NRIs are a big source for which of the following businesses?
37.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
38.
Incoming phone calls are __________ outgoing phone calls by branch staff
40.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
41.
Getting references is easier from which of these customer types?
42.
An active equity trading customer will keep low balances in his SB account
43.
The single biggest share of income from merchant discount rate (MDR) goes to
44.
Which of the roles given below have more vacancies, better income & faster growth in a bank?
45.
Good customer service is
46.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
47.
If an asset worth 10 lacs was insured for 5 lacs (fire insurance) and ends up suffering a loss of 4 lacs due to fire, how much will the customer be compensated by the insurance company?
48.
Good FD interest rates can be a tool for acquiring more CASA accounts
49.
In case of premature withdrawal of simple term deposit, bank will not pay interest if the number of days completed by the said term deposit is less than ________
50.
Branch is the costliest channel for a bank
51.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
52.
Bank balance sheets (BS) & P&L are based on
53.
KYC and AML guidelines protect the interests of (click all right answers)
54.
A customer is eligible for deduction of upto Rs.10,000 earned as SB interest during the year under section 80TTA of Income Tax act. This benefit is not available on fixed deposits. Given the above fact, if your bank offers SB interest rate of 3.25%, the customer can keep what kind of average balance in the account, so as not to pay any income tax on the SB interest?
55.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
56.
Consistent customer service is easier to maintain in which of the following channels?
57.
Which of these 2 businesses are more profitable for the bank?
59.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
60.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
62.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
63.
Customer's profitability increases with (select all right options)
64.
The benefit(s) of a job rotation policy is/are
65.
Which is the most important digital channel that bank customers prefer?
66.
Good loan customers can be a great source for good liability accounts
67.
A Branch Manager should be a little watchful in which of the following situation(s)
68.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
69.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
71.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
72.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
73.
Husband can enquire about the account balance of his wife's savings account as long as all money has been deposited by him only
74.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
75.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
