1.
ULIPs have the following comparative advantage(s) over mutual funds - pick all the correct option(s):
2.
Handling customer instructions are not as risky as cheques
3.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
4.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
5.
Consistent customer service is easier to maintain in which of the following channels?
6.
FCNR accounts are best explained as
7.
Properly filled and updated CRM helps
8.
The single biggest share of income from merchant discount rate (MDR) goes to
10.
Banks prefer giving loans and credit cards to ______________
11.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
12.
Which of the following types of customers potentially are a bigger source of general insurance business?
13.
CASA Ratio is defined as
14.
The guardian of a kid's savings account can submit a request for address change
15.
Good loan customers can be a great source for good liability accounts
16.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
17.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
18.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
19.
Which out of these employees within a corporate are generally influential in getting the accounts of maximum employees from that corporate?
20.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
21.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
22.
The core premise of a customer-centric approach is that most customers have multiple needs and if you cater to most of the needs of maximum possible customers, you will be able to most of your targets
23.
An NRI customer can deposit all her Indian money once she opens a NRE account
24.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
25.
High-end credit cards help you to acquire HNI customer relationships
27.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
28.
Bundling more products improves customer profitability but has no benefit with regard to account balances
29.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
30.
Returning NRIs can retain their foreign earnings in original currency even after becoming residents, and enjoy the flexibility of converting them to Indian rupees when they need
31.
Which is the most important digital channel that bank customers prefer?
32.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
33.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
34.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
35.
SB accounts can be opened for Government bodies in respect of grants/ subsidies released for implementation of various programmes / schemes sponsored by Government
36.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
37.
Banking career is more similar to which of the options below?
38.
If you get the role as an Assistant Manager in a bank branch, the work will generally involve
39.
Customer's profitability should generally keep improving year-after-year
40.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
41.
Surprise checks are done in banks primarily to
42.
Students going abroad for higher education can open NRE accounts
43.
NRI customers can help you generate resident leads & vice versa
44.
Review of account statement is an essential pre-requisite of good pre-call planning
45.
Customers are categorised as high, medium or low risk based on the assessment and risk perception of the _______
46.
Fees charged by the bank for Cash Management Solution is a function of the float or average balance maintained by the customer with the bank
47.
Which of these 2 businesses are more profitable for the bank?
48.
What do you understand by a SWIFT Code?
49.
Interest rates quoted by the banks are generally per annum rates payable every quarter. So if a customer wants monthly interest pay-out, banks give interest at ___________ rates
50.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
51.
Banks can give advance or loan against the security of their own shares
52.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
54.
Branch is the costliest channel for a bank
55.
A ‘soiled note’ means a note which has become dirty due to normal wear and tear and does not include a two piece note pasted together even if both the pieces presented belong to the same note and form the entire note with no essential feature missing
56.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
57.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
58.
Imagine a customer of age 42. He has no dependents other than his aged mother who is 75 years old. Assume a life expectancy of say 90 years for his mother. Your customer is working in a corporate with a retirement age of 60 i.e. another 18 more years. Ignoring other factors, what is the term of a pure risk policy that the customer should opt for, in number of years?
59.
The benefit(s) of a job rotation policy is/are
60.
Tax rate on capital gains for direct equities and equity mutual funds are different
61.
Good customer service is
62.
The best way to give a mobile banking demo to a customer is by
63.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
64.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
65.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
66.
Family accounts are the biggest source for acquiring new SB accounts
67.
Getting references is easier from which of these customer types?
68.
When we say that equity investments are good for the long term, what is the period that experts generally refer to?
69.
Which of the roles given below have more vacancies, better income & faster growth in a bank?
70.
NRIs are a big source for which of the following businesses?
71.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
72.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
73.
The best way to make a customer start using your digital offerings is to
74.
Your bank's internal database of savings customers can help you generate leads for which of the following types of CASA accounts?
75.
When you are sourcing a CASA account, the first thing you should tell the customer is the minimum balance required to be maintained in the account and the bank charges for non-maintenance of the minimum balance
