1.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
2.
One of the 1st agenda for a new Relationship Manager is to ensure that all the portfolio customers know him as the single point contact for all their banking & financial requirements.
3.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
4.
Risks are generally higher when handling operational work for non-home branch customers (customers from other branches of your bank)
5.
What do you understand by a SWIFT Code?
6.
Knowing market share across different market segments is enough and there is no need to be aware of market share across key products of the bank
7.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
8.
An NRI customer can deposit all her Indian money once she opens a NRE account
9.
Good loan customers can be a great source for good liability accounts
10.
Life span of a new SB account opened by a young, 25-year old customer could potentially be over 50 years
11.
Nominees are not a good source for opening new SB accounts, as nomination details cannot be divulged
12.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
13.
Customer has SB account in 2 different banks. Assume that all product features and services are equivalent. The account with a debit card with higher withdrawal limit (higher amounts can be withdrawn per day) will generally have _______ balances.
14.
Customer's profitability should generally keep improving year-after-year
15.
The best way to make a customer start using your digital offerings is to
16.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
17.
Good customer service is
18.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
19.
The biggest benefit for the bank from pre-paid cards is
20.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
21.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
22.
Handling customer instructions are not as risky as cheques
23.
Surprise checks are done in banks primarily to
24.
Branch is the costliest channel for a bank
25.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
26.
Posters of promotional offers can be
27.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
28.
Which of the following types of home loans are provided by banks?
29.
NRIs are a big source for which of the following businesses?
30.
Which of these 2 businesses are more profitable for the bank?
31.
NRO account balance cannot be repatriated outside India
32.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
33.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
34.
Which of the following factors impact the decision on the sum a customer needs to insure for?
35.
There are many customers who prefer e-mails (over personal meetings and phone calls), as their primary mode of communication with the bank.
36.
Interest on Savings account is calculated on ______ balance basis
37.
Which of the following types of accounts have more number & more complex types of transactions?
38.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
39.
Consistent customer service is easier to maintain in which of the following channels?
40.
In a typical Savings account of an individual, number of entries in the account will be usually higher for
41.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
42.
Which of these documents are required for account opening of a public limited company but not for a private limited company?
43.
Most of the important operational items in banks are checked by 2 people (4-eye principle). Some are even checked by a 3rd person. If you are doing the job of that 3rd person, you have less risk because 2 others have checked before you and so there is very little chance of any error and hence it is ok to do just a random check.
44.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
45.
Bank balance sheets (BS) & P&L are based on
46.
CASA Ratio is defined as
47.
Properly filled and updated CRM helps
48.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
49.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
50.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
51.
KYC and AML guidelines protect the interests of (click all right answers)
52.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
53.
Registrar of Companies (ROC) in India is the government body where all limited companies (both private & public limited) & limited liability partnerships (LLPs) need to register. ROC database can help current account sourcing from your catchment in which of the following ways?
54.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
55.
An individual can open which of the following types of accounts?
56.
An LLP limits the liability of the partners to their own contribution to the company
57.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
58.
A customer invests ₹ 1000 each in 2 months at a NAV of ₹ 10 & ₹ 20 each. The rupee cost average for this SIP currently is
59.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
60.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
61.
__________ number of branch walkins is great for business
62.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
63.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
65.
Lower product holding of your bank by a customer generally indicates
66.
Societies, HUFs & trusts can open SB accounts with banks
67.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
68.
Banks prefer giving loans and credit cards to ______________
69.
NRI customers can help you generate resident leads & vice versa
70.
E-mails are a good tool to send a meeting invite and blocking the customer's calendar
71.
The best way to give a mobile banking demo to a customer is by
72.
A residential area will largely mean that there are no opportunities for current accounts or salary accounts business
73.
Current accounts are a good source for which all of the following businesses
74.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction