1.
Which of the following documents are required for opening the current account of a private limited company?
2.
The biggest benefit for the bank from pre-paid cards is
3.
In the experience of banks, selling fixed deposits to CASA customers negatively impacts CASA balances
4.
Large cap mutual funds give the best investment returns among different types of funds
5.
High-end credit cards help you to acquire HNI customer relationships
6.
Once business hours are over (around 4 pm), you cannot keep your branch shutters up & allow customers to continue to walk-in
7.
You must always log out of all active system applications, whenever you move away from your desk area
8.
Good FD interest rates can be a tool for acquiring more CASA accounts
9.
The probability of customers reading and responding to your mails are higher if
10.
Consistent customer service is easier to maintain in which of the following channels?
11.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
12.
KYC and AML guidelines protect the interests of (click all right answers)
13.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
14.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
15.
The single biggest share of income from merchant discount rate (MDR) goes to
17.
'Purchase' or 'buy' in foreign exchange business means purchasing Indian Rupees from customers and giving them foreign exchange
18.
A customer having large balance in his personal SB account can negotiate a better interest rate with his banker
19.
Which of these 2 businesses are more profitable for the bank?
20.
Senior citizens above the age of ________ can enjoy many banking services from their house, as per RBI instructions
21.
Government offers the single largest opportunity for banks to open salary accounts
22.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
23.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
24.
Identifying key customers of your competitors is an important part of catchment scoping exercise
25.
Crossing of a cheque implies drawing two parallel lines on the left top corner of a cheque and such cheques cannot be paid in cash and must be credited into the payee's account only
26.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
27.
Customer's profitability increases with (select all right options)
28.
Nodal/ Escrow/ RERA accounts are generally
29.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
30.
A homemaker does not need a life insurance cover
31.
Bank's central marketing team may be able to use customer specific information captured by branch employees in CRM for customer specific offers offers
32.
Branch is the costliest channel for a bank
33.
What do you understand by a SWIFT Code?
34.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
35.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
36.
Banks have multiple variants of debit cards so that they can charge higher fees on the premium variants - there are no other benefits for the bank
37.
Customer's profitability should generally keep improving year-after-year
38.
Shares and securities in demat account can be pledged for availing loan against them
39.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
40.
The number & range of business leads generated in every customer interaction is a good tool to measure customer centricity
41.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
42.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
43.
Joint accounts with any of the applicant being a senior citizen, can enjoy the interest rate benefits applicable to senior citizens.
44.
If your branch is supported by a credit cards sales manager, he can contribute other non-cards business leads also
45.
Unexpected high value transaction in an account is a potential
46.
Loan requirements for purchase of plant, machinery or shop furnishing etc. are met by
47.
If INR is expected to depreciate (get weaker) more against USD, NRIs will have greater interest in booking FCNRs instead of NRE INR fixed deposits
48.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
49.
Good customer service is
50.
You have some suspicion on the genuinity of a particular transaction. The customer gets angry with you and threatens to complain to your bank's senior officials for delay. What should you do?
51.
Which of the following customer interactions must get priority attention?
52.
You can create a WhatsApp ________ of your customers to send them simple marketing / promotional messages as long as you don't send any individual account details
53.
Banks prefer giving loans and credit cards to ______________
54.
An LLP limits the liability of the partners to their own contribution to the company
55.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
56.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
57.
When a bank quotes exchange rate to a customer for buying foreign currency from the customer, the bank adds it's 'margin' to the IBR (inter-bank rate) i.e if IBR is 1 USD = ₹ 83 and bank wants to charge a margin of ₹ 1, they will quote the rate of ₹ 84 for the buy transaction
58.
Bundling more products improves customer profitability but has no benefit with regard to account balances
59.
A good Branch Manager must know branch-level & employee-level data/MIS better than
60.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
61.
Societies, HUFs & trusts can open SB accounts with banks
62.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
63.
Customers must be advised to never share their credit card CVV or OTP with anyone except to their bankers or RBI officials
64.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
65.
Sending individual e-mails with customer specific details is more effective than sending e-mails using mail-merge where only partial details like name can be personalised
66.
The best way to give a mobile banking demo to a customer is by
67.
Interest on Savings account is calculated on ______ balance basis
68.
NRIs are a big source for which of the following businesses?
69.
Which of the following types of home loans are provided by banks?
70.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
71.
To meet your business targets, you decide to work extra by calling some bank customers even while you are at home. To enable this, you send a customer database to your personal email id. Is this ok?
72.
Family accounts of non-earning members and kids are by definition bad quality accounts for banks & ideally should not be sourced
73.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
74.
A One Person Company (OPC) has only 1 member while a private limited company requires minimum ______ members
