1.
LCs and BGs are non-fund based businesses for the bank and hence are not risky for the bank
2.
Bank cannot allow any overdraft or lien on the 5 year tax saving fixed deposits booked by customers
3.
Builders under RERA are required to create a separate escrow account in a scheduled bank, in which 70% of the amount received from the buyers will have to be deposited
4.
E-com companies or marketplaces like Amazon or Flipkart which sell products to customers online, are required to maintain a _________ account with a bank
5.
Banks can give advance or loan against the security of their own shares
6.
Customer's profitability increases with (select all right options)
7.
When the seller's bank pays money to the seller basis documents received from the seller under an LC issued by another bank, the seller's bank is called the negotiating bank
8.
CASA Ratio is defined as
9.
If a credit/ deposit entry is posted in your account today with a value of tomorrow, you will be able to see the entry in the account ________ & you can utilise the funds _________
10.
A Branch Manager should be a little watchful in which of the following situation(s)
11.
If a customer has a good liability banking record, he can benefit in terms of better loan terms and faster and easier loan processing (as and when he needs any loan)
12.
Which of the following are not very effective methodologies for training branch employees?
14.
Your team members are useful source of information about your competitors in your catchment
15.
If a customer has been with the bank for say 4-5 years, it is natural to assume that he is fully aware of the bank's products & services
16.
Which of the following types of accounts have more number & more complex types of transactions?
17.
Asking for reference of a colleague who might be looking for a home loan or a car loan or a better credit card with golf course access or better forex rate is far easier than asking for reference for his SB account
18.
It is absolutely safe to carry out financial transactions from Cyber Cafes or public PCs or even using public Wifi
19.
The biggest benefit for the bank from pre-paid cards is
20.
Under LCs, banks have a responsibility to ensure the correct quantity and quality of goods described in the LC
21.
FCNR accounts are best explained as
22.
Consistent customer service is easier to maintain in which of the following channels?
23.
You have been given an internal database for tele-calling of customers with high propensity for booking fixed deposit. Which of the 2 options given below is the right approach?
24.
Digitalisation benefits the bank in which of the following ways? Click all correct options.
25.
Tax rate on capital gains for direct equities and equity mutual funds are different
26.
NRI customers can help you generate resident leads & vice versa
27.
Staff performance appraisal is generally a function of
28.
Banks prefer giving loans and credit cards to ______________
29.
If the customer is very angry, it is ok to deviate from the bank's standard TAT and commit a faster TAT (TAT: turn around time for bank's services)
30.
Societies, HUFs & trusts can open SB accounts with banks
31.
Your branch is struggling only on a particular business target despite following a customer-centric approach. What should you do? Select the appropriate steps from those given below:
32.
Which of the following tools are useful for acquiring new to bank HNI customers?
33.
NRIs are a big source for which of the following businesses?
34.
Which of the following options is the biggest impediment for acquiring demat, trading or mutual fund business from customers ?
35.
In a retail branch environment, you will have enough opportunities to meet/ interact with all your branch customers multiple times for business
36.
The best way to give a mobile banking demo to a customer is by
37.
It is important to encourage team members to contribute in team meetings, except probably when the purpose of the meeting is
38.
Family accounts are the biggest source for acquiring new SB accounts
39.
An individual can open which of the following types of accounts?
40.
Bank balance sheets (BS) & P&L are based on
41.
Customers using credit card for cash withdrawals indicate high propensity for taking personal loan
42.
Banks provide commercial vehicle loan for purchase of light or heavy commercial vehicles, where loan is repaid from the profits earned by using the vehicle
43.
A SB account opened with bundling of a fixed deposit & bill payment registration will tend to maintain _____ balances when compared to the same account opened without bundling
44.
Getting references is easier from which of these customer types?
45.
Lower product holding of your bank by a customer generally indicates
46.
LCs (Letters of Credit) and BGs (Bank Guarantees) are important sources for
47.
Term plan is a very low premium product and so it does not make much sense for the bank to push this product.
48.
NRIs have generally _________ servicing cost for banks, when compared to similar resident customers
49.
If you convince a savings bank customer to shift from cash transactions to debit card, there will be direct improvement in the balances maintained in that account
50.
Customer's profitability should generally keep improving year-after-year
51.
How many banking/ financial products will a typical family of a middle-income salaried customer of around 40 years of age, be likely to be using?
52.
Which of these 2 businesses are more profitable for the bank?
53.
Which of the following is a better approach for handling customer complaints with respect to small service charges?
54.
There is no risk in acting as per the request received from the customer, as long as it from his registered -email id.
55.
Current accounts are a good source for which all of the following businesses
56.
Nodal/ Escrow/ RERA accounts are generally
57.
What do you understand by a SWIFT Code?
58.
In a reinvestment Fixed Deposit (FD), income tax is payable only on maturity of the FD
59.
Good customer service is
60.
A cheque crossed with 2 parallel lines on the top left corner and drawn in favour of Mr.Rajesh or bearer is a bearer cheque
61.
Unlike cheques, material alteration in customer instructions need not be counter-signed/authenticated by the customer
62.
NRIs can also maintain normal SB account, apart from NRE & NRO SB accounts
63.
CIBIL score is one of the important metrics used by financial institutions in India to measure an individual's credit-worthiness
64.
Management By Walking Around is an opportunity for the branch head to show in practice what he/she preaches
65.
An NRI customer can deposit all her Indian money once she opens a NRE account
66.
Partial/ premature withdrawals are allowed in case of 5 year tax saving fixed deposits
67.
Good, potential customers will be inclined to visit your branch provided... (click all the relevant items below)
68.
A homemaker does not need a life insurance cover
69.
The single biggest share of income from merchant discount rate (MDR) goes to
70.
If a customer walks into the branch and wants to know just the balance in the account, you can provide him the same without insisting on a written signed request
71.
NRIs can invest in the Indian stock markets & even mutual funds, on a repatriable basis
72.
It is far _________ for the bank to cross-sell more products to an existing liability customer than to keep searching for new customers to sell
73.
In a private limited company, the personal property of the directors will be used to repay the company’s debt.
