Online Banking Courses

Non-face-to-face Customer Interactions

Face-to-face interactions are the best form of customer interactions from a business perspective. But the pandemic has narrowed the scope for this drastically. In this micro-learning course, we will understand how to use non-face-to-face customer interactions effectively for business generation. Even in the pre-covid era or eventually in the post-pandemic phase, there is an obvious need for these non-face-to-face customer interactions to continue. So while the importance of this course is definitely higher in the prevalent circumstances, it will continue to be relevant, long after we have forgotten the present crisis.

All retail sales staff, including in banks, need to interact with customers in some form or other to generate business. Meeting a customer in person generates maximum results. This meeting may happen inside the branch or outside. But given the current situation, the focus of retail bankers has also shifted to the non-face-to-face modes. This includes telephone calls, even video calls besides e-mails and various social media and messaging platforms. Different customers are comfortable with different modes. In most cases, customers prefer a mixed model. This micro-course will give you some tips and suggestions on how to use various modes effectively.

Meanwhile, do check out our course on 'Understanding Customers', which will help you get the best results from these interactions.

Course Summary
  • Content

    Videos: 3 | Quiz: 3

  • Approx. course duration

    Less than 60 mins.

  • Course Fee

    ₹ 1062 (₹ 900 + GST) Special New Year & Anniversary Offer: 40% discount - ₹ 637 (incl. GST)

  • Max. time period for course completion

    3 days

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